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How do I ask for help when Internet Explorer crashes?
First, you need to gather information about the Internet Explorer crash. Then, you have to find where to go for help
Obtaining information about Internet Explorer crashes
The Internet Explorer Error Reporting Tool
By clicking on the provided link in the error reporting
tool window, you can access details of the error message AND
you will be given the opportunity to send a report to
Microsoft.
Some people prefer to disable the tool. Instructions for the
various operating systems can be found at the link below:
Description and Availability of Internet Explorer Error
Reporting Tool
http://support.microsoft.com/support/kb/articles/Q276/5/50.ASP
When the Error Reporting Tool triggers, it is possible to
view the data that the error report contains. This data is
ESSENTIAL INFORMATION and must be provided when asking for
assistance in the newsgroups.
Click on the click here link in the error window.
The data we need (application name and module name) will
appear. In the example below the important information
is AppName iexplore.exe and ModName
mshtml.dll
**NOTE** Sometimes there is no option to send a report to
Microsoft. If this is the case for you, please check
the URL below:
"Microsoft Internet Explorer has encountered a problem and
needs to close. We are sorry for the inconvenience."
Where to get help
Microsoft hosts various newsgroups devoted to supporting users of their products. You will find more information about newsgroups, and how to use them, at this link.