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Sandi's Site

Blank / empty / see-through windows or have to refresh to see contents

Knowledge base articles have been released addressing a 'bug' that causes blank windows in IE.  (turn off HTTP 1.1 or turn off encoding autoselect);EN-US;Q816405  (turn on HTTP 1.1)

Hotmail: Tools, internet options, advanced, browsing, HTTP 1.1 settings. Turn off "Use HTTP 1.1", turn on "Use HTTP 1.1 through proxy connections" (success seems to be dependent upon ISP)

HTML pages only partly appear, HTML pages do not appear or network stops responding

Internet Explorer Displays a Blank Page and May Appear to Stop Responding on Windows 2000

Try disabling *all* other programmes, including virus scanners (but not firewall), to see if there is an improvement. If not, proceed as follows:

You may have a broken entry in file associations.

Go to My Computer, View, Folder Options, File Types (or Control Panel, Folder Options depending on your operating system).

Scroll down to the URL:Hypertext Transfer Protocols, click Edit twice and make sure the following is in the application used to perform action box - make sure that it is entered EXACTLY as it appears, including all quote marks and spaces:


The same applies for URL:Gopher

DDE should be set to: "%1",,-1,0,,,,
Application should say: IExplore
DDE application not running should be blank
Topic should be: WWW_OpenURL

Open in New Window is dependent on the following files, therefore you should ensure they are the correct version for your system, and correctly registered.

This new command, for later versions of IE, may work:

iexplore /rereg

If the above command fails, continue with the instructions below.

Run the following commands from start/run. Run each line individually. After each run, you should see a short message stating the command was successful. The first command is the one most likely to work.

regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll

regsvr32 Shell32.dll (only applicable to Windows ME, Windows 2000 and XP - if using an earlier operating system, run regsvr32 shdoc401.dll)

regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll

It has been noted that replacing OLEAUT32.dll will work when all else has failed. Do that using System File Checker, or if you have Office 2000 installed....

Microsoft Office 2000 or an Office 2000 Component Is Installed on Your Computer
If Office 2000 or or an Office 2000 component is installed on your computer, obtain and install the Office 2000 Service Release 1 (SR-1). For information about how to do so, please visit the following Microsoft Web site:

Microsoft Office 2000 or an Office 2000 Component Is Not Installed on Your Computer
If Office 2000 or or an Office 2000 component is not installed on your computer, obtain and install the Mcrepair.exe tool. To do so, please visit the following Microsoft Web site, save the Mcrepair.exe file to the desktop, and then run Mcrepair.exe:

Update your MS scripting engine:

Windows 98, ME, NT

Windows 2000 and XP

Note: If the IE repair tool is available to you (Control Panel, Add/Remove Programs, highlight IE, select Add/Remove) - running a repair will often fix the above associations automatically.

Further note:

I thought installing Mozilla was quite a polite event, especially considering the fact that I didn't allow it to take over any defaults as part of the install.

Despite my care, I discovered that hyperlinks in emails weren't working properly anymore - IE was opening, but just to a blank window. No attempt to access the URL was made.

Somehow or other, WWW_OpenURL disappeared out of 'topic' in the default open action for the URL:Hypertext Transfer protocols and Gopher - nothing else was out of whack - go figure :-/

Some knowledge base articles addressing the blank window problem are:

Browser Window Is Blank After You Install First Aid 98 [Q182038];EN-US;Q182038 

Current Web Page Is Blank After Opening an Outlook:// URL [Q257136];EN-US;Q257136 

New window is blank or nothing happens when you click on a link - Q281679;EN-US;Q281679