Working in the Registry, if done wrongly, can cripple your machine. If you are inexperienced it is always best to ask for the assistance of somebody more experienced. The following links provide general advice, but are no substitute for practice or experience.
Definition of the Microsoft
Windows Registry
http://support.microsoft.com/support/kb/articles/q256/9/86.asp
How to Back Up the Registry
in Windows 98
http://support.microsoft.com/support/kb/articles/q256/4/19.asp
OLEXP: About the Registry and
How to Use Registry Editor [Q293130]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q293130
Changes to the Registry
Checker Tool (Scanreg.exe) in Windows Me [Q273889]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q273889
Unsupported Registry Backup &
Restore Methods Corrupt Registry [Q273894]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q273894
Command-Line Switches for the
Registry Checker Tool
http://support.microsoft.com/support/kb/articles/q184/0/23.asp
How to View the System
Registry in 64-Bit Versions of Windows [Q305097]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q305097
Go to start\run and type the following exactly as shown:
regsvr32 /u
c:\windows\system\wuv3is.dll
Then delete wuv3is.dll from c:\windows\system directory.
NOTE:
Make
sure the paths to wuv3is.dll and the system folder are correct for your
machine.
Then delete the Windows Update directory under c:\program files.
Make sure you move wuhistv3.log out of the
Windows Update directory first. This file is your Windows Update History
file which you can move back into the directory when a new one is created by
Windows.
Special Note for Windows ME users.
You will also want to preserve the file
AUState.cfg which
is used by AutoUpdate to determine when the system last checked for updates
and also that user has accepted the AU EULA.
Try Windows Update now.
Make sure you backup your registry first. If you are inexperienced, get somebody to help you out.
Now for the fix. On most systems the registry key involved is:
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
Set the DWORD "NoFileMenu" to 0 or remove that value from the
registry completely. A value of 1 suppresses the list.
You will need to reboot to set the change on the system.
0nxx:bffxxxxx
Where n is 0, 1 or 2 and x is any hex number (0-9 or a-f)
This advice covers three types of home page locking - hijacking (by web
sites), hijacking (by viruses) and locking (by ISPs when you install their
software, and computer manufacturers)
Malware:
If your computer home page is set to about:blank against your wishes, or any
other page, you have a malware problem. For advice on getting rid of it,
check out the link below:
http://inetexplorer.mvps.org/data/tshoot.htm
If you are using Spybot S&D, check your 'immunize' settings which may be
locking your home page.
Microsoft links to problems with the above sites are as follows:
PassThisOn.com Home Page Appears When You Start Computer [Q309313]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q309313
Cannot Change Default Home Page Setting from Webcombo Site [Q302459]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q302459
Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page
Setting
http://support.microsoft.com/default.aspx?scid=kb;EN-US;320159
In addition, you may discover that browser.secondpower.com is being added to
your homepage URL. This link has an Uninstaller:
http://www.secondpower.com/customer.html
Prevent Hijacking:
First, update to Internet Explorer 6. Most sites that try to hijack your
home page will now trigger a 'do you want to do this' warning message that
lets you stop the hijacking. The sneaky background activex downloads that
are often used by hijack sites to install spyware will also trigger a 'do
you want to do this' install window.
Please see this link for advice on security fixes that can help prevent such
hijackings.
Prevent browser
hijackings
Make sure that your antivirus is completely up to date.
There is a clever little shareware programme that can help stop your home
page being changed; it seems to work well but tends to trigger when you
change your home page manually the next time that you start IE - the
programme makes it much easier to take back control of your home page
settings:
http://www.pjwalczak.com/spguard/
If you are using Spybot S&D you can lock your home page using the 'immunize'
option.
Manufacturer/ISP Locking:
Some computer manufacturers and suppliers of internet access set IE to their
home page and lock this setting via the registry. Hijackers use exactly the
same trick. The locking is done using registry settings as per the
following:
Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page
Setting (Q320159)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q320159
Specific registry settings affected are:
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control
Panel] - DWORD "HomePage"=dword:00000001 (grays out the whole section)
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer]
- DWORD "NoSetHomePage"=dword:00000001
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet
Explorer\Restrictions] - DWORD "NoSetHomePage"=dword:00000001
Note: This problem has been resolved with IE5.5 SP1.
This is the official Microsoft article on this issue:
Internet Explorer Window
Closes When You Click a Download Link
http://support.microsoft.com/support/kb/articles/q268/9/76.asp
The problem is especially common when downloading files, MP3's etc. A
workaround is to use ctrl,n to open a new window BEFORE starting a download.
Also have a look at this link:
Browser Window Closes When
You Click Link to Download Files [Q275290]
http://support.microsoft.com/support/kb/articles/q275/2/90.asp
The most important thing to remember is to disable your virus scanner. Restart your computer after disabling the virus scanner (do not just log off and on). If using an older version of Windows such as 95, 98 or ME use ctrl/alt/del to shut down everything except for Explorer and Systray.
Also, you MUST disable *all* Norton and McAfee products, especially crashguards, disc utilities etc etc.
The same procedure should be followed before installing or removing any programme. If a file is being used by a background process it will not be replaced or updated, even if its replacement is essential to the successful completion of the installation or removal.
This problem is often caused by out of date video drivers. Go to the web site for the manufacturer of your card, and download the latest and greatest for your machine.
If you have an ATI card installed, in the system.ini file add this to the [display] section:
DevBMP=0
(thats a zero)
Check that you have at least V6.1 of Directx installed by running dxdiag.exe.
If not, go to
www.microsoft.com/directx to update.
A good way to test and stabilise your system until the upgrades are done is
reduce the hardware acceleration on your video card by right clicking on my
computer, click properties, click the performance tab, click graphics
button, move the slider toward none, click apply, ok, and reboot.
Have a look at this link -
how to uninstall Internet Explorer 5.01
http://support.microsoft.com/support/kb/articles/q246/1/94.asp
Make sure your computer's date and time are correct.
You are prompted to enable
cookies when you try to use a .NET passport or a Hotmail web site:
http://support.microsoft.com?scid=kb;EN-US;Q829718
It is possible you have a corrupt cookie for the problem site. Search c:\windows\cookies for any possible culprits.
If no
joy, create a new cookie folder. Go to IE file/import and export - export
your cookies. Now shut down all programmes and boot into dos if you are
using Windows 95 or 98. If using Windows ME use an appropriate disc to
access DOS. Run the following commands from the windows directory, typically
c:\windows\>
smartdrv
deltree cookies
Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME
remember to remove the boot floppy.
Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.
Windows XP users should be able to delete the folders from Windows Explorer, but may need to log in as Administrator to do so.
NOTE:
Different operating systems use different paths to the history, temporary
internet files and cookies folders. Check your system to make sure that
you are using the correct path for your machine. For example, you may find
your folders are located at ...\documents and settings\{identity}\{dir} or
similar.
Test. Go to file/import and export and import your saved cookies.
Sometimes third party software causes this problem - an example includes:
Error Message: Cannot Open Webpage Because Cookies Are Not Enabled (problem caused by Intermute)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q315207
Otherwise, you may have a registry problem. Have a look at this link for advice:
Error Message: Not Accepting
Cookies [Q175662]
http://support.microsoft.com/support/kb/articles/q175/6/62.asp
Or another problem with your favorites folder as noted here:
Your browser is not currently set to accept cookies.
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q317689
This restriction can be removed, but it is considered to be antisocial internet behaviour. By restricting download connections the maximum number of people can be connected at any one time. Those who take more than their share of bandwidth stop others from having their turn.
Microsoft's Knowledge Base article is below.
WinInet Limits Connections Per Server
http://support.microsoft.com/support/kb/articles/q183/1/10.asp
If the settings change....
Q230142 Internet Explorer
Auto Disconnect Feature Set to 5 Minutes After Using Netscape Communicator
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q230142
If auto disconnect doesn't work ....
Go to the advanced options of your dial up settings - IE tools/internet options/connections/dial up settings/advanced dial up settings and turn on the option to disconnect if connection no longer required.
Also see these links:
Not Prompted to Disconnect
After Closing Internet Explorer
http://support.microsoft.com/support/kb/articles/q153/9/65.asp
http://support.microsoft.com/support/kb/articles/q180/9/48.asp
http://support.microsoft.com/support/kb/articles/q193/5/55.asp
http://support.microsoft.com/support/kb/articles/Q256/3/02.ASP
Then, if no joy shut down Internet Explorer and follow these instructions:
Start Regedit and got to the following registry key:
HKEY_CURRENT_USER\RemoteAccess\Profile\<Connection>
Now look at the following DWORDS.
EnableExitDisconnect
EnableAutodisconnect
If either one has the data of 00 00 00 00, right click the value and select
Modify.
Change the data to 01 00 00 00.
Also check this registry key.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings
Look at the DWORD EnableAutodisconnect
If this value has the data of 00 00 00 00, change it to 01 00 00 00
Remember to reboot the computer.
This is classed a security
issue and is rightly handled by Microsoft.
They will ensure that you are not a minor trying to bypass parental
controls, that you are the rightful owner of the machine, or that you are
working with the authority of the owner of the machine, and that you are not
trying to bypass restrictions imposed by your employer.
Removing a Forgotten
Internet Explorer Ratings Password
http://support.microsoft.com/support/kb/articles/q155/6/09.asp
Do you have ZoneAlarm Pro installed? If so, open the programme, go to the Privacy Tab and click on the custom button. Make sure that the option to block animation is turned OFF.
Other programmes such as @Guard can disable animated .gifs. Ensure there are no programmes set to disable gifs..
Go to IE tools/internet options/advanced/multimedia. Ensure the option to show animations is turned on. If no joy, make sure your .gifs are associated to Internet Explorer - if you click on a .gif in windows explorer, IE should open to display it. :
Easy way (Doug Knox's script utility):
http://www.dougknox.com/utility/scripts_desc/fixpix.htm
Harder way:
Go to start/run and type:
regsvr32.exe /i shdocvw.dll (all versions of IE) ... and then
regsvr32.exe /i shdoc401.dll (IE5 upwards)
If using WindowsME the command is:
regsvr32.exe /i thumbvw.dll
After a wait you will get a *succeeded* dialogue box after each command.
Click ok, reboot and see if things are fixed.
But be warned, this resets a lot of file associations back to the standard
defaults, so some image viewer programmes may complain - but that's an easy
fix - you can pick and choose your file associations later.
Go to windows/downloaded programme files and check for damaged java classes. Update to the latest java vm and scripting engines - information about repairing/updating java is HERE. The latest scripting engine can be found at http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp (98, ME, NT4.0) For 2000 and XP go to Windows Script 5.6 for Windows 2000 and XP
If it still isn't fixed (make sure you reboot your system before checking)
go to start/run and type the following:
regsvr32 /i occache.dll
Go to tools>internet options>advanced and scroll down to the "Search from the address bar" section. Choose your preferred option.
Otherwise, after typing in the word you want to search for in the address bar, hold down the ctrl key after pressing enter.
Fuzzy images - go to the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
Right Click in the right pane and select New DWORD.
Create the DWORD UseHR and set its data value to 1 (number one).
(Taken from "Windows XP does not natively support High-DPI screens")
http://support.microsoft.com?scid=kb;EN-US;Q820286
Distorted images
There is a known problem with MS Patch 03-015 on some machines running IE6 SP1 - a fix is available as described at the URL below:
http://support.microsoft.com/?scid=kb;EN-US;q828682
Can't see JPG's or GIF's - red x - images missing
Go to IE tools/internet options/advanced/multimedia. Ensure the option to show animations is turned on.
If you have just upgraded IE and you have Norton Internet Security installed reset your Personal Firewall Settings. If that doesn't work you will need to uninstall and reinstall NIS. AdSubtract also causes a problem.
Make sure your cache is not overfull or corrupt. Create new IE data folders as per this link.
It has recently been noted that if IE is set to 'auto-select' at view, encoding that some sites will not load graphics. Set your system to Western European (windows) or Western European (ISO).
If you are using a firewall such as Kerio (which sometimes has an ad blocking ability) or you are running any other ad-blocking software, disable it temporarily to see if it resolves your problem.
Refresh the page:
http://support.microsoft.com/?kbid=837489
There are regular reports where people are unable to get graphics back despite our best efforts. This may be related to a corruption in the registry. The following is taken from a relevant knowledge base article:
http://support.microsoft.com?scid=kb;EN-US;Q283807:
"...If the problem [no graphics] is not resolved, a file or registry key required to display the Web page with the appropriate character set may be missing or damaged. To resolve this problem, restore Windows from a complete system backup or reinstall (or repair) Windows. If you are running Microsoft Windows Millennium Edition or Microsoft Windows XP, you may be able to resolve this issue without restoring or reinstalling Windows by using the System Restore utility to return your computer to a previous working state....
Note that in some cases you may also be able to resolve
this problem by manually editing the registry. For example, if the 28591 String
value is missing from the following registry key, a Web page that is encoded for
the Western European (ISO) code page might not display any images:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage
The value for this registry key should be set to the name of the appropriate
code page file in your Windows\System or Windows\System32 folder. For the
Western European (ISO) code page, this value should be either Cp_28591.nls
(Windows 98, Windows Millennium Edition) or C_28591.NLS (Windows NT 4.0, Windows
2000, Windows XP). For additional information about the character sets that are
supported by Internet Explorer, visit the following Microsoft Web site:
http://msdn.microsoft.com/library/default.asp?url=/workshop/Author/dhtml/reference/charsets/charset4.asp...."
I don't know about you, but that means absolutely nothing to me. I
suspect that a corruption within that key of the registry could also lead to IE
losing encoding settings. So, if your encoding keeps changing, or you
continue to be unable to see graphics despite your best efforts, I must
repeat Microsoft's advice and ask you to repair/reinstall Windows.
*IF* you are an experienced computer user, and *IF* you are familiar with the registry I now have some txt files that can be converted to reg files and imported into Windows XP/NT4.0/2000 or Win98/ME. You must make sure that the NLS file referred to exists on your computer before importing the reg file.
Western European (ISO) encoding
Western European (Windows) encoding
PLEASE BACK UP YOUR REGISTRY BEFORE IMPORTING THESE FILES. Extract the txt files and change the file type extension to reg before importing the files.
If the following registry key exists {1F48AA48-C53A-4E21-85E7-AC7CC6B5FFA8} rename the DLL file to which the CSLID points.
If the following registry keys exist, try exporting them (just in case) and then delete the originals:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\ftp
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\http
If no joy, make sure your graphics are associated to Internet Explorer:
Easy way (Doug Knox's script utility):
http://www.dougknox.com/utility/scripts_desc/fixpix.htm
Harder way:
Try running the following commands from start/run with
all programmes shut down:
regsvr32.exe /i shdocvw.dll (all versions) ... and then
regsvr32.exe /i shdoc401.dll (with IE5 up)
If using WindowsME the command is:
regsvr32.exe /i thumbvw.dll
Press enter and reboot.
After a wait you will get a *succeeded* dialogue box
after each command. Click ok, reboot and see if things are fixed.
But be warned, this resets a lot of file associations back to the standard
defaults, so some image viewer programmes may complain - but that's an easy
fix - you can pick and choose your file associations later.
If still no luck, have a look at your Registry. Please, back up your
registry first, and if you are really unsure, get someone who has a bit of
experience to help you out.
Open regedit.exe and navigate to
HKEY_CLASSES_ROOT\.jpg (there is a dot before jpg)
For Content Type is should say "image/jpeg"
Do the same for .jpe and .jpeg
HKEY_CLASSES_ROOT\.gif (don't forget the dot)
For Content Type is should say "image/gif"
Finally, if things are not working check out these links:
HOTFIX - IE6 SP1 - Image files do not appear when you view a web page with IE6 SP1:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q817177
IE6 SP1 - IE may stop responding (hang) - images may not appear as expected and status bar says "items remaining" or "done":
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q818506
IE6 SP1 - Web page does not load correctly when you open a page that contains Gzip-encoded content
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q822002
Web Accessories
Functionality Turns Off Image Downloading [Q223050]
http://support.microsoft.com/support/kb/articles/q223/0/50.asp
Images May Be Missing on Search Results Pages Using POST Redirect
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281197
Image Previews Not Displayed in Windows Explorer (Q192573)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q192573
IE may display only part of an EMF file:
http://support.microsoft.com?scid=kb;EN-US;Q320882
Font
Changes Size in Internet Explorer 5 Using Eudora Pro 4.1 or 4.2
http://support.microsoft.com/support/kb/articles/Q226/7/97.asp
Font Size Change Is Not Saved in Internet Explorer 5
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q242984
Font Size Settings Not Retained in Internet Explorer and Outlook Express
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q255062
If you are using Outlook 2000, go to tools -> options -> mail format ->
fonts -> international fonts and chance each font size entry to your
preference.
If you do not use Eudora, and the other suggestions do not apply, perhaps MSHTML.DLL is corrupt or not properly
registered. Go to start / run and type:
regsvr32 mshtml.dll.
If still no joy, use System File Checker (SFC.EXE) to extract a fresh copy
from c:\windows update setup files.
This will help you do some research:
http://support.microsoft.com/servicedesks/fileversion/default.asp?vartarget=msdn
Following is advice for all operating systems: (if you are running WindowsME, also have a look at the information HERE that is only for that operating system)
Disable *all* other programmes, including your virus scanner. For example, a Quick Time add-in called qttask.exe has been found to cause downloads and installs to fail.
Err Msg: Setup Cannot Download Files to the Folder... [Q223818]
Setup cannot download files to the folder C:\Windows Update
Setup Files, because the folder is read-only. Either change the permissions
for this folder, or specify a different folder.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q223818
E5WZD caused an
exception C001000H in module.....
http://support.microsoft.com?scid=kb;EN-US;Q228491
Cannot Connect to the Internet During Internet Explorer Setup
A connection to the server could not be established.
Error: The server returned an invalid or unrecognizable response
The program could not find the address for <TCP/IP address of proxy server>.
The attempt to load the Web page http://www.microsoft.com failed
http://support.microsoft.com/default.aspx?scid=kb;en-us;175989
Internet Explorer 5 Active Setup Appears to Hang During Download
When Internet Explorer Setup files are being downloaded
during Internet Explorer 5 Active Setup, the progress counter may not move,
you may not receive any error messages, and Setup may appear to stop
responding (hang). While Setup appears to stop responding, your modem may
indicate that information is being downloaded. Also (depending upon where
the initial download stopped) the estimated time to completion may start at
a very low estimated time and increase rather than decrease
http://support.microsoft.com/support/kb/articles/q222/1/25.asp
Cannot Download Site List for Internet Explorer
When you are downloading the site list in the Active Setup
Wizard for Internet Explorer, an error message stating that Internet
Explorer is not set up may be displayed. When this occurs, Setup stops
http://support.microsoft.com/support/kb/articles/q166/6/99.asp
Error Message: The Download Location Information Is Damaged
The download location information is damaged. Please clear your Internet Explorer browser cache and retry setup
http://support.microsoft.com/support/kb/articles/q229/3/06.asp
Err Msg: Setup
Was Unable to Download All of the Required Components
Setup was unable to download all the required components
for this installation. The internet is likely busy. Please try setup again
later and select Smart Recovery to continue downloading.
Setup was unable to download information about available installation sites.
Setup may have been unable to migrate your current proxy settings. Click the
Advanced button if you know your proxy settings. This network may be busy,
you can retry now or if you continue having this problem, please try setup
at a later time
http://support.microsoft.com/support/kb/articles/q180/1/33.asp
Error Message: Setup Was Unable to Download the Required Components. Please Make Sure You Are...
Setup was unable to download the required components. Please make sure you are connected to the Internet, or try to run Setup again later
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281320
Unable to
Download Components Adding Optional Components
When you try to add Internet Explorer components by
clicking Product Updates on the Help menu or by using the Add/Remove
Programs tool in Control Panel, you cannot add components from the Internet
Explorer CD-ROM and you are prompted to connect to the Web. If you choose
not to connect, you receive the following error message - Unable to download
components
http://support.microsoft.com/support/kb/articles/q190/8/30.asp
Setup Was Unable to Install All the Components
Setup was unable to install all the components. Please
close all applications and try running Setup again
http://support.microsoft.com/support/kb/articles/q202/2/46.asp
Setup Was Unable to Install All the Components
Setup was unable to install all the components - Ie4wzd
caused an invalid page fault in module unknown at 0000:00000015 - Setup was
unable to download all the required components for this installation. The
internet is likely busy. Please try setup again later and select Smart
Recovery to continue downloading - Setup could not verify the information
needed for installation. Please make sure your system clock reflects the
current time, and then run setup again - Setup was unable to download
information about available installation sites.
http://support.microsoft.com/support/kb/articles/q189/6/79.asp
Err Msg: Microsoft Internet Explorer 5 Setup Was Not Completed Successfully
When you attempt to uninstall Internet Explorer 5 or later,
you may receive the error message
Microsoft Internet Explorer *version* Setup was not completed successfully.
where *version* is the version of Internet Explorer.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q221475
The following may assist when an install does not complete successfully (click here)
A Previous Program Installation Was Never Completed
When you attempt to install Internet Explorer, you may
receive the following error message:
A previous program installation was never completed. You need to restart
your computer to complete that installation before running Internet Explorer
Setup. Setup will now close.
http://support.microsoft.com/support/kb/articles/q221/8/63.asp
A Previous Installation Has Pending Work Requiring a Reboot
When you upgrade to Microsoft Internet Explorer 6 on a
Microsoft Windows 2000-based computer, you may receive an error message that
is similar to the following one:
A previous installation has pending work requiring a reboot. You need to
restart your computer to complete that installation before running Internet
Explorer Setup.
You may receive this message when you run Internet Explorer Setup even after
you restart your computer.
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q312444
Q223028 Err Msg: Unable to Find Function "DLLRegisterServer" in File C:\Winnt\System32\Comcat.dll after installing IE
When you start your computer the first time after you install
Internet Explorer, you may receive any of the following error messages:
Unable to find function "DLLRegisterServer" in file
C:\WINNT\SYSTEM32\COMCAT.DLL.
Error occurred calling "DLLRegisterServer" in
C:\WINNT\SYSTEM32\ASCTRLS.OCX (HRESULT=80004005).
Error occurred calling "DLLRegisterServer" in
C:\WINNT\SYSTEM32\DAXCTLE.OCX (HRESULT=80004005).
Also no version information may be displayed when you click About Internet
Explorer on the Help menu.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q223028
It has been noted in the newsgroups that the file Active Setuplog.txt can sometimes cause problems with the above error. Try renaming it.
Also please note the following information about downloading IE
Changing Installation Folder Does Not Change the Download Folder
When you change the installation folder for Internet
Explorer, the folder to which the installation files are downloaded does not
change.
For example, if Windows is installed on drive C and you choose drive D for
the Internet Explorer installation folder, the download folder (typically
named Windows Update Setup Files) is created on drive C instead of drive D.
http://support.microsoft.com/support/kb/articles/q218/7/87.asp
IE4WZD, IE5WZD, IE6WZD errors
IE5WZD caused an exception C0010000H in module
kernel32.dll
IE5WZD caused an exception C0010000H in module MSJAVA.DLL
Ie5wzd caused an invalid page fault in module Msjava.dll at address
IE5WZD caused an Invalid Page Fault in module KERNEL32.DLL
IE4WZD caused an Invalid Page Fault in module KERNEL32.DLL
http://support.microsoft.com/support/kb/articles/Q224/5/40.asp
Download or Active Setup of Internet Explorer 4.0 May Not Work
While you are installing or downloading Internet Explorer
4.0, the download may stop responding (hang) and the Active Setup may stop
working properly. You may eventually receive an error message even though
the download appears to be hung
http://support.microsoft.com/support/kb/articles/q166/6/93.asp
Unable to Download or Reinstall Internet Explorer 4.01 SP1
Active Setup Installation
Setup has detected that the newest versions of Internet Explorer components
are already installed.
Click OK to exit Setup without making any changes.
http://support.microsoft.com/support/kb/articles/q214/4/14.asp
Cannot View Internet Explorer 4.0 Component Download Page
When you try to view the Internet Explorer 4.0 Component
Download page, you may receive one of the following error messages:
Error occurred Please reinitialize browser.
Please wait.. Internet 4.0 setup is initializing.
Note that Internet Explorer may stop responding (hang) after this message is
displayed.
http://support.microsoft.com/support/kb/articles/q178/9/50.asp
Advice especially for WindowsME users:
If you are running Windows ME and have Norton System Doctor installed, search your system for files called OEM****.INF (where * is variable) and the files are zero byte in size. If you find them delete them, turn off System Doctor and try the install again.
Microsoft have issued a patch that will resolve this issue - see the link below:
CreateFile Improperly Returns ERROR_ALREADY_EXISTS if the Drive Is Locked and the File Did Not Exist
http://support.microsoft.com/default.aspx?scid=kb;EN-US;301540
Also...
Error: Windows could not update the file %1 from %2
After you
install a new program or update an existing program and then restart your
computer, your computer may stop responding (hang), and you may receive the
following error message:
Windows could not upgrade the file %1 from %2 %1: %2
Your computer may or may not continue to start after this error message.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q283069
Also, see this link:
Norton System Works 2000 Is Not Compatible with Windows Millennium Edition (Q290664)
When you
start a Windows Millennium Edition (Me)-based computer after you run the
Norton System Works 2000 Live Update feature, you may receive the following
error message
Windows could not upgrade the file from %1 to %2
and your computer may stop responding.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q290664
Make sure that you have OE5 set as the default mail
programme. Go to IE tools/internet options/programs and select OE5 in the
drop down box. If it isn't there, shut down all programmes, go to start/run
and type the following exactly as it appears, including quote marks and
spaces. The only thing that may change is the path to msimn.exe
"c:\program files\outlook express\msimn.exe" /reg
Reboot and OE5 should now appear in the drop down list so you can select it
as default
Now test an email link.
If no joy, I would suggest that you shut down all programmes, go to control
panel/view/folder options/file types (or control panel, folder options
depending on your operating system). Scroll down to URL:MailTo Protocol,
highlight it then click edit, then edit again. The programme to perform this
action should appear as follows:
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /mailurl:%1
The only thing that may change is the path to msimn.exe.
Here is the Windows Update troubleshooter:
http://v4.windowsupdate.microsoft.com/troubleshoot/
First disable ALL other programmes, including antivirus and especially any pop-up window removers, ad-controllers and anything else internet related.
ZoneAlarm - turn off Ad Blocker
GuardIE - turn off "Prevent Opening of Message Boxes"
30 August 2003
New Windows Update controls have been released - V.5.4.3790.14 for XP/W2K and V.5.3.3790.13 for Win98/ME. If the control does not install properly (you are prompted again), install the correct version manually as per the instructions below:
For Windows 98 and Windows Millenium Edition
Download the controls from
http://v4.windowsupdate.microsoft.com/cab/x86/ansi/iuctl.cab and save
them to your desktop. Extract the .cab file following the steps below:
1. Go to the desktop and right click the iuctl.cab file.
2. Click "Extract to."
3. Point to a known location (like the desktop) and click "OK."
4. Go to the location you selected and right click on the iuctl.inf file.
5. Click "Install."
Windows 2000, Windows XP, or Windows Server 2003
Download our controls from
http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab and save
them to your desktop. Extract the .cab file following the steps below:
1. Go to the desktop and right click the iuctl.cab file.
2. Click "Open".
3. Select all the files listed.
4. Right click on them and click "Extract."
5. Point to a known location (like the desktop) and click "OK."
6. Go to the location you selected and right click the iuctl.inf file.
5. Click "Install."
Error 0x800a138f; 0x80072f78; 0x80072f76; 0x80072efd
Firewall or proxy related - add *.akamai.net to your trusted sites, or proxy exception list.
AOL Users:
Do not use AOL Browser to access Windows Update; use IE.
Various KB articles:
Wuloader caused an Invalid Page Fault in module Unknown
You may receive the following
error when you try to access the Windows Update web site: Error 403: Access
Denied/Forbidden
http://support.microsoft.com?scid=kb;EN-US;Q245142
Q241234
Third Party Products That Conflict with Windows Update
http://support.microsoft.com/support/kb/articles/Q241/2/34.ASP
Q268021 Cannot Start Windows
Update Shortcut by Using "Run as" Command
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q268021
Q256962 Windows Update Site
Identifies Windows 2000 Retail as Beta
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q256962
Q188207 Windows Update Web
Site Prompts for Password
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q188207
Q286405 Error Message in
Internet Explorer when Accessing Windows Update (not authorised)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q286405
Q252829 Warning Message When Gaining Access to Windows Update Web Site
"..Do you want to install and
run "C:\Program Files\WindowsUpdate\ident.cab?.."
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q252829
Q319109 Windows Update Site
Lists Updates That You Already Installed
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q319109
Q216299 Download Button
Unavailable on Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q216299
Q193647 Troubleshooting
Windows Update Connection and Download Problems
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q193657
Q232772 Device Driver Is Not
Downloaded from the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q232772
Q316540 Error Message Appears When You Use the Windows Update Site (script
error)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316540
Q243787 Err Msg: "Cannot Display Page"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q243787
Q193701
Blank Page Appears When Attempting to View Windows Update
http://support.microsoft.com/support/kb/articles/q193/7/01.asp
Q317228 "Unknown Error
(-2147024770)" Error Message with Windows Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q317228
Q315496 "Java Script Void (0)" Downloading from Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q315496
Q217115 "Invalid Syntax"
Connecting to Microsoft Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q217115
Q319585 Error "Software
update incomplete, this Windows Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q319585
Q193385 Problems When Viewing
or Downloading From Windows Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q193385
Q316540 Error Message Appears When You Use the Windows Update Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316540
Q318892 Search for Updates Loops (repeats) and Windows Update Fail
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318892
Q312955 Windows Update May Not Work
in Windows XP If an Authenticating Web Proxy Is Used
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q312955
Q241783 Errors Using Windows
Update Through a Proxy Server...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q241783
Q194174 Windows Update Does Not
Continue After Clicking Product Updates
http://support.microsoft.com/support/kb/articles/q194/1/74.asp
Q234272 Error Message: Thank
You For Your Interest in Windows Update...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q234272
Q291431 Windows Me Updates Fail When
Using Norton System Doctor
http://support.microsoft.com/directory/article.asp?id=KB;EN-US;Q291431
'When running Windows Update under Windows Me, errors occur when Norton
System Doctor is running'
http://www.symantec.com/techsupp/vURL.cgi/nu53
Q241876 Windows Update Web
Site No Longer Downloads Add-Ons in English
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q241876
Q237820 Windows Update Site
Appears in a Different Language
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q237820
Q250288 Windows Update Web
Page Is Displayed in Wrong Language
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q250288
Q230054 Can Not Access
Windows Update When Using Netscape
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q230054
Q188244 Windows Update Wizard
Only Works with Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q188244
Q217116 Permission Denied
Error When Accessing Windows Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q217116
Group policy/restriction issues
Q273574 Microsoft Internet
Explorer 5.5 Ignores Windows Update Policy
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q273574
Group Policy Does Not Disable
All Windows Update Components [Q279006]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q279006
All about the the latest version of Windows Update (V5)
http://www.microsoft.com/windowsxp/sp2/whatsnewforwu.mspx
How to Remove the Windows
Update Tool in Windows 98 [Q189525]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q189525
How the Windows Update Tool
Determines if an Update Is Valid [Q189306]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q189306
Try searching your registry
for the following DWORDS:
NoWindowsUpdate
NoManualUpdates
NoScheduledUpdates
Microsoft has released a KB about this problem:
Q228548 Windows
Update Was Disabled by YourSystem Administrator"
http://support.microsoft.com/support/kb/articles/Q228/5/48.ASP
Q316524
"Administrators Only" Err Msg Trying to Use Windows Update Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316524
And from Mike M:
It appears
that this same error message is given if the file wupdinfo.dll is either
missing or damaged. This can happen if you have run one of the various
programs that claims to remove unused dlls from your system folder. I would
therefore suggest that you check for this file and replace with a new copy
from your Me cab set (either from the WinMe CD or from the
..\windows\options\install folder).
1. Click on Start\Search\For Files and Folders.
2. Type
wupdinfo.dll into the Named field.
3. Make
sure that it is looking in your C: drive and click Search Now.
4. If it
finds this file, right-click and Rename it to wupdinfo.old. If you do not
find it, then continue on with the next step.
5. Close
the Search window.
6. Now
click on Start\Run and type MSConfig in the blank and click OK.
7. This
open up the your System Configuration Utility. Here you need to click on
"Extract File" on the General tab and then type wupdinfo.dll in the blank.
Then click Start.
8. Now
click the down arrow to the right of the Restore from box and this should
display the path to your install files, if not browse to their location (or
the CD containing them).
9. Now
click the Browse button to the right of the "Save files in" box and browse
to C:\Windows\system
10. Click
on OK to accept the location to extract the file.
11. Click
OK to accept the Backup folder to store the old file,
12. When
the file has been extracted successfully, then, again, click on Start\Run
again.
13. This
time, type in "regsvr32 wupdinfo.dll" and click OK. This will register that
file.
14. Now go back to the Windows Update site and see if this has resolved the error.
Go to
IE tools/internet options/advanced and make sure the option to automatically
check for IE updates is turned off. Otherwise, there is something trying to
access the internet. Do an inventory of your programmes to check for any
likely culprits. Also, go to IE tools, internet options, advanced.
Turn off 'check for publisher's certificate revocation' and 'check for
server certificate revocation'.
If you are using ADSL or DSL make sure that 'dial whenever a network
connection is not present' is not enabled. Use 'never dial a connection'
instead.
You may have malware on your computer. Go to my
troubleshooting page for advice
about getting rid of it.
Passwords are saved in one of two places - in <username>.pwl or in a cookie stored on the system. For a web page based password request, you need to find the cookie for the site in question and delete it.
For password prompt from IE, go to tools, internet
options, content, autocomplete and turn on the option to remember passwords.
Deleting
the DWORD AskUser in the right hand pane of REGEDIT may help if all
else fails.
AutoComplete, User Names and Passwords on Forms
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\IntelliForms\SPW
Go to IE tools, internet options, general tab and delete all temporary internet files.
Check for damaged files in ..\downloaded program files (also accessed via IE tools, internet options, settings button (TIF), view objects button. If found, right click and select update or delete depending on what they are, and whether they are needed.
MS kb articles regarding the problem are as follows:
Internet Explorer Saves Images As Bitmaps (.bmp Files)
http://support.microsoft.com/default.aspx?scid=kb;en-us;810978
Internet
Explorer Does Not Save Graphics Files in the Proper Format
http://support.microsoft.com/support/kb/articles/Q260/6/50.ASP
Cannot Select .jpg When Saving Graphic from a Web Page with a Username and Password in the URL
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q266952
Interesting side note:
jpg files are typically encoded in a three-channel, RGB format. It is
possible, in some programs, to create .jpg files that are encoded in
four-channel, CMYK color format (cyan, magenta, yellow, and black used in
four-color printed reproduction). Importantly, Windows is unable to display
.jpg files that are not in three-channel, RGB color format under all
circumstances - they will work in standard view, but functions such as
thumbnail won't work." This interesting problem may also prevent
pictures from being saved as JPG (only BMP) will be available, and weird
effects when trying to print 4 channel jpgs.
This is most likely some sort of hardware conflict. Try turning off the hardware acceleration for your video card and see if that stabilises your system. If it does, you should update the video drivers for your card.
DirectX has also been implicated in such problems. Search for and run Dxdiag.exe to check what version of IE you have installed. The latest is V.8 which can be downloaded from www.microsoft.com/directx .
http://support.microsoft.com/?kbid=841992
General advice (click here for advice specific to shared internet connections):
Also, try running the following command from a DOS window:
ipconfig /flushdns
You may just have a cache or cookie problem. Export your cookies using file/import and export.
Shut down all programmes and boot into dos if you are
using Windows 95 or 98. If using Windows ME use an appropriate disc to
access DOS. Run the following commands from the windows directory, typically
c:\windows\>
smartdrv
deltree history
deltree tempor~1
deltree
cookies
Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME
remember to remove the boot floppy.
Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.
Windows XP users will be able to delete the folders from within Windows Explorer, though you may need to log in as Administrator first.
NOTE:
Different operating systems use different paths to the
history, temporary internet files and cookies folders.
Check your system to make sure that you are using the
correct path for your machine. For example, you may find your folders are
located at ...\documents and settings\{identity}\{dir} or similar.
Turn off all web accelerators, and search for a file called HOSTS (hosts.sam
and lmhosts are simply sample files but are sometimes used in error). If you
find it, open it using Notepad and and remove any entries to the problem
site/s. If you are not certain, place a # at the start of the line to force
Windows to ignore everything on that line.
Web site content is not updated or you receive an unrecoverable error in
Internet Explorer
http://support.microsoft.com/?kbid=812989
This command may work for later versions of IE:
iexplore /rereg
If you are using ADSL or DSL make sure that 'dial whenever a network connection is not present' is not enabled. Use 'never dial a connection' instead. Shut down all computers. Turn off the modem/router, leave it off for five minutes and then turn it back on. One of my first ADSL modems was quickly fixed by simply disconnecting the modem from the internet wall connection and then plugging it back in after a few minutes. With my current model, which has a 'screw in' connection which is a pain to disconnect, I find it easier to power everything down for a few minutes.
"Launch browser windows in a separate process" option missing in IE5.01 or later (registry hack) - setting this option to 'yes' may stop Windows Explorer from trying to access the internet
As per http://support.microsoft.com/default.aspx?scid=kb;en-us;240928, this option can no longer be adjusted from within IE from version 5.01 onwards. Sometimes the registry settings which are meant to be 'automatic' are set incorrectly and can cause problems such as Internet Explorer trying to access the internet.
Make sure both of the following registry keys are set to 'yes'. If you have a 'low RAM' machine (less than 128 meg) the options should be set to 'no'.
HKEY_LOCAL_MACHINE/software/microsoft/windows/currentversion/explorer/BrowseNewProcess
HKEY_CURRENT_USER/software/microsoft/windows/currentversion/explorer/BrowseNewProcess
Earthlink's Accelerator software, if turned off, will cause this problem (probably because it uses a HOSTS file).
Adfilter, Netsetter, Webhancer and InternetBoost '99 causes the problem.
Norton Internet Security is also a known culprit, as is McAfee firewall and Gator (also known as Claria)
Check out my troubleshooting advice. A lot of malware causes this problem.
Do you have AOL software installed? Look here and here
Try disabling ALL other programmes, including your virus scanner, to make sure that one of your programmes is not causing the problem.
Running LSPFix may fix your problem.
Following are many KB articles, if you problem still isn't resolved, read through them.
'500 - Internet Server Error' error message when you use IE and a cable modem or a DSL connection to try to connect to an IIS site that is running on Windows 2000 Professional based server
http://support.microsoft.com/?kbid=886216
Cannot view a web site that uses an internationalized domain name
http://support.microsoft.com/?kbid=842848
Some links in
Outlook Express may not work on Windows 2000 or Windows XP
'..page cannot be found...might have been removed... had its name
changed...temporarily unavailable...'
'HTTP error 404 - file or directory not found. Internet Information Services (IIS)
http://support.microsoft.com/?kbid=841793
"Page cannot be
displayed" error message when you try to start IE:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q326155
"Page cannot be displayed"
http://support.microsoft.com?scid=kb;EN-US;Q175722
Windows 2000 (corrupt registry entry):
http://support.microsoft.com?scid=kb;EN-US;Q308780
Missing/damaged wsock32.dll file
http://support.microsoft.com?scid=kb;EN-US;Q298436
Various Error
Messages Caused By MTX or Matrix Virus
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q242191
Internet Explorer cannot open the Internet site <Web address>. A connection with the server could not be established:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q191064
"Page cannot be displayed"
http://support.microsoft.com?scid=kb;EN-US;Q241344
http://support.microsoft.com?scid=kb;EN-US;Q812336
http://support.microsoft.com?scid=kb;EN-US;Q293402
"Page cannot be displayed" after you upgrade to Windows ME
http://support.microsoft.com?scid=kb;EN-US;Q274498
"Page cannot be displayed" after upgrading to XP from ME (ZoneAlarm installed):
http://support.microsoft.com?scid=kb;EN-US;Q313067
"Page cannot be displayed" after upgrading to XP from Windows ME or Win98:
http://support.microsoft.com?scid=kb;EN-US;Q303488
You receive a "Page Cannot Be Displayed" error message when you post to a site that requires authentication
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q821814
Unable to initialize Windows Socket Interface Code
http://support.microsoft.com?scid=kb;EN-US;Q246727
"Page cannot be displayed" when trying to access FTP Server:
http://support.microsoft.com?scid=kb;EN-US;Q260156
Microsoft Internet Explorer version 5, 5.01 and 5.5 for Windows NT 4.0
Microsoft Windows NT 4.0 SP5 and SP6
http://support.microsoft.com/support/kb/articles/q236/1/16.ASP
Finally, as a last resort you can try the following:
Use Registry Editor to export and then delete the following registry keys:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Winsock(if
existing)
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Winsock2
Uninstall Dial-Up Networking at Control Panel, Add/Remove Programmes, Windows Setup, Communications. Restart your computer then reinstall dial-up networking. If the problem continues, do a COMPLETE uninstall and reinstall as per the instructions at the URL below:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q181599
Computer using shared internet connection
How to troubleshooting internet connection sharing (Win98) - 238135
http://support.microsoft.com?scid=kb;EN-US;Q238135
How to troubleshoot internet connection sharing (WinXP) - 308006
http://support.microsoft.com?scid=kb;EN-US;Q308006
Troubleshooting home networking (XP) - 308007
http://support.microsoft.com?scid=kb;EN-US;Q308007
How to troubleshoot network connectivity problems - 325487
http://support.microsoft.com?scid=kb;EN-US;Q325487
Network problems with a Router in XP - 315978
http://support.microsoft.com?scid=kb;EN-US;Q315978
Using ICS? Look here and here.
Using ICS with Win98 as host and a later OS as client?
http://support.microsoft.com?scid=kb;EN-US;Q305667
My friend Ronnie Vernon first posted this if I remember rightly.
Start IE5,
right click any URL and select Open in a New Window.
Go back to the first IE5 window you opened and close it.
Return to the second window and manually drag it to fill the screen.
(Do not use the maximize button)
Close this second window, using the close box.
All IE5 windows should now open maximized.
Or here's an old trick...
Have window already open, but minimised to the taskbar. Drag the link down to the button, hold it there until the window opens then drop the link in.
This link may be of assistance in some circumstances:
Favorites Link
Does Not Use Last Internet Explorer Window Size [Q228567]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q228567
Nowadays you
can shut down all programmes and run the script MaxLink.js (download
here). You should then get an additional option in Internet Explorer to
the link in a maximised window. Unfortunately it doesn't work in OE.
For OE, this script should work... drop_on.wsf (download
here).
You put it on the desktop (or make a shortcut to it on quick link, storing
it anywhere). Rightclick a link in a message, select add to favorites, then
using the favorites on the start menu, drag that new fav onto this attached
file.
This would allow a size and window position of choice. (and the subsuquent
rightclick, 'open in new window's will remember this setting for the current
session).
Be warned though, this script will only run with the latest scripting engine
that comes with IE 5.01 and Windows 2000. If you do not have the latest
scripting engine (Windows Scripting 5.1) download it from:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp
(98, ME, NT)
Windows Script 5.6 for Windows 2000 and XP
Try clearing your history at
tools\internet options\clear history button. If you are still having
problems, shut down all programmes and boot into dos
if you are using Windows 95 or 98. If using Windows ME use an appropriate
disc to access DOS. Run the following commands from the windows directory,
typically c:\windows\>
smartdrv
deltree history
deltree tempor~1
Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME
remember to remove the boot floppy.
Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.
Windows XP users will be
able to delete the folders from within Windows Explorer as well, though they
may need to log in as Administrator.
NOTE:
Different operating systems use different paths to the history, temporary internet files and cookies folders. Check your system to make sure that you are using the correct path for your machine. For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.
Go to tools, internet options, content, autocomplete and clear your forms cache.
Microsoft has released a knowledgebase article about this problem:
Delayed Response When Editing Internet Explorer Forms and Outlook Express May Take a Long Time to Start
http://support.microsoft.com/support/kb/articles/Q251/7/87.ASP
A hijacker may be the cause of your problem. Check out my troubleshooting link for more advice.
If you use a backslash (\)
instead of a slash (/) in the proxy server's address, the settings may
disappear and Internet Explorer will not find the proxy server.
If you are using the IP address for your proxy server, make sure you do not
include leading zeros. For example, use 192.168.0.1 instead of
192.168.000.001.
Otherwise, you can try booting into safe mode and making your proxy settings
there.
These icons are stored in
the temporary internet files folder. To make them permanent find them in the
TIF, copy them to a separate folder and rename them.
Then, all you need to do is right click the link, select properties, go to
change icon and browse to the one you want.
Now this is my favourite question ... and the answer is .... go to IE tools\internet options\general {languages}. Make sure that English (US) is installed, and that it is at the top of your list. This will expand your search options remarkably.
Windows 98 users can go to this link and set a specific search engine (scroll to the bottom of the page). There is a disclaimer as follows: WARNING: URLs that are not designed for the search bar will not work properly.
Instructions on how to make Google your search engine can be found here:
http://www.google.com/options/defaults.html#default
Also, look here for varied advice about the IE search facility
Changing Search Pages Used
by Internet Explorer 4 and 5
http://support.microsoft.com/support/kb/articles/q171/8/53.asp
How to Use the Search Assistant in Internet Explorer 5
http://support.microsoft.com/support/kb/articles/q198/6/85.asp
How to Change the Default AutoSearch Search Page IE4
http://support.microsoft.com/support/kb/articles/q198/2/79.asp
Cannot Change Search Provider After Clicking Search
http://support.microsoft.com/support/kb/articles/q176/5/85.asp
How to Restore the Default AutoSearch Search Page IE4
http://support.microsoft.com/support/kb/articles/q179/4/02.asp
See also this link if your search engine has been hijacked:
Determining Which Version of
Internet Explorer You Are Using
http://support.microsoft.com/support/kb/articles/q164/5/39.asp
Note: If you install IE6,
then remove it and reinstall it the product ID (version number) may be
missing from Help/About within IE.
Internet Explorer Product Downloads
http://www.microsoft.com/windows/ie/default.asp
Old versions of IE can be found here:
http://www.systems.wsu.edu/systems/download/iexplore.htm
http://public.planetmirror.com/pub/microsoft/ie/
Have a look at these links:
Open In New Window" Does Not Work in Internet Explorer:
http://support.microsoft.com/support/kb/articles/q180/1/76.asp
Internet Shortcuts in Outlook Express Don't Start Browser
http://support.microsoft.com/support/kb/articles/q177/0/54.asp
Incorrect Settings in the
Dcomcnfg.exe Tool [Q274696]
http://support.microsoft.com/support/kb/articles/q274/6/96.asp
The "Open in a New Window"
Command May Not Work [Q272322]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q272322
"Open in New Window" May Not
Work in Internet Explorer 5.01 SP1 [Q278483]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q278483
Yahoo Companion can, for some people, stop Ctrl N and 'open in new window'
from working. Uninstall to test.
Go to my computer,
view/folder options/file types (or control panel, folder options depending
on your operating system.
Scroll down to the URL:Hypertext Transfer Protocols, click edit twice and
make sure the following is in the application used to perform action box:
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
The same applies for URL:Gopher
DDE should be set to: "%1",,-1,0,,,,
Application should say: IExplore
DDE application not running should be blank
Topic should be: WWW_OpenURL
Mike Burgess MVP was kind enough to point out to me the other day that 'open in new window' is dependent on the following files, therefore you should ensure they are the correct version for your system, and correctly registered.
Run the following commands from start/run. Run each line individually. After each run, you should see a short message stating the command was successful.
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll (only applicable to Windows ME, Windows 2000 and XP - if using an earlier operating system, run regsvr32 shdoc401.dll)
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
It has been noted that replacing OLEAUT32.dll will work when all else has failed. Do that by following using Fix1 or Fix2 below:
Fix 1:
Microsoft Office 2000 or an Office 2000 Component Is Installed on Your
Computer
If Office 2000 or or an Office 2000 component is installed on your computer,
obtain and install the Office 2000 Service Release 1 (SR-1). For information
about how to do so, please visit the following Microsoft Web site:
http://www.microsoft.com/office/previous/default.htm
Fix 2: Microsoft Office 2000 or an Office 2000 Component Is Not Installed on
Your Computer
If Office 2000 or or an Office 2000 component is not installed on your
computer, obtain and install the Mcrepair.exe tool. To do so, please visit the
following Microsoft Web site, save the Mcrepair.exe file to the desktop, and
then run Mcrepair.exe:
http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe
Also, some other programmes that control pop up windows and advertisements can prevent this facility from working. Disable all third party internet related programmes and test.
Special note for users of a 'branded' version of IE6 or a customised version created using IEAK (http://www.microsoft.com/windows/ieak/default.asp)
1.
Click Start, and then click Run.
2. In the Open box, type: regsvr32 urlmon.dll
Go to Control Panel and uninstall "Comet" ie: Comet Cursor.
A damaged *.pwl list can cause this problem - rename <username>.pwl to <username>.old
Delete all extra copies of
WSock32.DLL, except the one in windows/System folder
A damaged history folder can cause this error - boot using a floppy so you
can access DOS if you use WindowsME or Windows 2000. If using 95 or 98 shut
down all programmes and boot into DOS then run the following commands from
the Windows directory, typically c:\windows\>
smartdrv
deltree history
Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME
remember to remove the boot floppy.
Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.
Windows XP users will be able to delete the folders from within Windows Explorer as well, though they may need to log in as Administrator.
NOTE:
Different operating systems use different paths to the history, temporary
internet files and cookies folders. Check your
system to make sure that you are using the correct path for your
machine. For example, you may find your folders are located at
...\documents and settings\{identity}\{dir} or similar.
Ensure you are not running CleanSweep4.
Reget from Softseek is known to cause this problem with IE5.5 - make sure you have the very latest version available.
Explorer Caused an Invalid Page Fault in Kernel32.dll
http://support.microsoft.com/support/kb/articles/Q154/0/92.asp
Error Messages Displayed
After Installing Internet Explorer [Q225040]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q225040
Err
Msg: Invalid Page Fault in Module Apitrap.dll [Q224813]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q224813
Error Message Typing Address
in Address Box or in Open Box [Q221085]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q221085
Errmsg: Explorer caused an
invalid page fault in module... [Q187965]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q187965
"Illegal Operation" or
"Application Error" Opening a Web Page [Q185512]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q185512
It May be damage from the Happy99 trojan
http://support.microsoft.com/support/kb/articles/q221/4/86.asp
Rules damage can cause it, Uncheck all and test
http://support.microsoft.com/support/kb/articles/Q225/0/96.asp
"Access Violation in Mshtml.dll" Error Message When You Use the Keyboard to Select Items in Drop-Down Lists (Q288285)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q288285
Using POPOFF, a utility for advertising windows on web pages and
other similar programmes can also cause kernel32 errors. In addition,
advert.dll can cause these errors. See my
"Bugs, Glitches and
Stuff-Ups" page for more information on advert.dll as well as other
troublemakers like Comet Cursor.
Kernel32 errors are most often caused by video drivers that need updating. Note that the memory address for video problems is 0nxx:bffxxxxx, where n is 0, 1 or 2 and x is any hex number (0-9 or a-f).
Go to the web site of your video card manufacturer and get the latest drivers for your card. Try turning down your hardware acceleration, color depth, animated cursors, and/or screen resolution.
Have a look at these links for assistance.
Err Msg: Invalid Page Fault in Module Apitrap.dll (yes it specifically
mentions kernel32.dll as well)
http://support.microsoft.com/support/kb/articles/q224/8/13.asp
Gator software (also known as Claria) is known to cause this problem:
http://support.microsoft.com/support/kb/articles/q253/3/64.asp
Save On software installed with Kazaa can cause this problem - remove via add/remove programmes.
Errmsg: Explorer caused an
invalid page fault in module... [Q187965]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q187965
Error Message "Iexplore
Caused an Invalid Page Fault in Module Kernel32.dll" When You Close an
Internet Explorer Window
http://support.microsoft.com/support/kb/articles/Q276/4/59.ASP
Error Message When You Quit
Internet Explorer [Q182027]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q182027
Error Message with Netscape
4.06 TuneUp Installed [Q262900]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q262900
Aureate Software causes kernel32 errors:
http://support.microsoft.com/support/kb/articles/q259/6/84.asp
If you wish to multiboot your computer, you *MUST* use separate logical drives:
http://support.microsoft.com/support/kb/articles/q217/2/10.asp
If you run Cleansweep, go to Symantec's web site, do a search for apitrap.dll and download their version. A conflict between IE5 and Symantec's version of apitrap has been known to trigger this error message.
And if
you're running CrashGuard, turn it off. And turn off any of those
programmes such as AdsOff or PopOff. They cause kernel32 problems as well.
Netsonic is known to cause problems and needs to be uninstalled.
Basically *any* internet related programmes should be disabled or
uninstalled - replacing one at a time to track down the aberrant programme.
There has been a run of problems caused by advert.dll and Comet Cursor. Have a look at my page "Bugs, Glitches and Stuff-Ups" for further information.
McAfee Antivirus is now acknowledged as causing kernel32 crashes (as at V5.1). According to McAfee they are planning to release a patch during the final quarter of 2000.
Some have solved their problems by turning OFF the download scan option.
Damaged IE storage folders can cause this problem. Follow the instructions at this link.
Update your java VM.
Also update to the latest version of DirectX at
www.microsoft.com/directx
(run dxdiag to check what version you currently have) - Directx9 seems to be
causing a lot of problems; go to version 8.
These errors are together because they are often confused - check your message closely to make sure you're following the advice correct for your problem.
IEXPLORE caused an invalid page fault in shell32.dll
http://support.microsoft.com/support/kb/articles/Q188/0/95.ASP
IEXPLORE caused an invalid page fault in shell32.dll
http://support.microsoft.com/support/kb/articles/Q171/6/65.ASP
IEXPLORE Caused an Invalid Page Fault in SHELL32.DLL [Q249064]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q249064
EXPLORER Caused an Invalid Page Fault in Module Shell32.dll
http://support.microsoft.com/support/kb/articles/Q237/8/88.ASP
EXPLORER caused an invalid page fault in module SHELL32.DLL at <memory address>
Q259096
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q259096
If the above don't work (for either error), follow the advice below:
Shut down all programmes and boot into dos if you are using
Windows 95 or 98. If using Windows ME use an appropriate disc to access DOS.
Run the following commands from the windows directory, typically
c:\windows\>:
smartdrv
deltree history
deltree tempor~1
Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME
remember to remove the boot floppy.
Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.
Windows XP users will be able to delete the folders from within Windows Explorer as well, though they may need to log in as Administrator.
NOTE:
Different operating systems use different paths to the history, temporary internet files and cookies folders. Check your system to make sure that you are using the correct path for your machine. For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.
If still no joy, export your favourites and then
rename your favourites folder as per the instructions below. Test and if the
problem is solved import your saved favorites.
Shut down all programmes and boot into dos if you are using Windows 95 or
98. If using Windows ME use an appropriate disc to access DOS. Run the
following commands from the windows directory, typically c:\windows\>
cd windows
ren favori~1 oldfav
Windows 2000 will have to log in as Administrator to
be able to delete the folders in question directly from within Windows
Explorer.
REMEMBER:
Different operating systems use different paths to the history, temporary
internet files and cookies folders. Check your system to make sure that you
are using the correct path for your machine. For example, you may find your
folders are located at ...\documents and settings\{identity}\{dir} or
similar.
These errors have become common lately, and can often be traced to a "free" programme that installs "spyware" such as Aureate's programme which installs ADVERT.DLL or Real Player 7 which installs COMET CURSOR.
See my page "Bugs, Glitches and Stuff-Ups" for advice on these little programmes.
Otherwise, the link below may be of assistance.
Various Error Messages Displayed When Virtual Memory Is Enabled (Q239094)
http://support.microsoft.com/support/kb/articles/q239/0/94.asp
It is possible you may have a corrupt version of Shlwapi.dll. Try replacing
it by extracting a fresh copy using system file checker.
This is nearly always caused by other programmes, for example:...
Macromedia Flash Player 5.0 is incompatible with XP and causes "unknown" and swflash.ocx errors.
Yahoo! Companion version 1.0.1.2 is not compatible with XP and will cause crashes involving iexplore.exe.
If you have recently installed Real Player V7 a programme called "Comet Cursor" was installed at the same time. Comet cursor has been implicated in UNKNOWN and SHLWAPI page faults while browsing, or while shutting down.
Real Player may cause an error
message in Windows XP (iexplore caused an invalid page fault in module
unknown):
http://support.microsoft.com?scid=kb;EN-US;Q322370
UNKNOWN faults have been caused by Comet Cursor when trying to install Macromedia Flash. Uninstalling Comet Cursor resolved the problem.
My "Bugs, Glitches and Stuff Ups" page features links to the CometSystems website where you can download a removal programme: Darnit.htm
Many freeware programmes install spyware or 'hijackware' such as the infamous ADVERT.DLL. Renaming this file to ADVERT.OLD can resolve many crashes involving UNKNOWN modules. Unfortunately, advert.dll is not the only problematic file installed by spyware or 'hijackware' so if you don't have that file, don't assume you are safe. Make sure you download and run AdAware, available from www.lavasoft.de. If you already have it, update the signature files and check your system.
An excellent replacement for AdAware, which won't be updated until the new version of the programme is released, is Spybot. Again, it is a free programme which can be downloaded from:
Some specific Knowledgebase articles related to <unknown> errors are as follows:
Err Msg: Iexplore Caused an
Invalid Page Fault in Module Unknown [Q302463]
http://support.microsoft.com/support/kb/articles/q302/4/63.asp
Iexplore Caused an Invalid
Page Fault in Module Unknown [Q302591]
http://support.microsoft.com/support/kb/articles/q302/5/91.asp
Err Msg: IExplore Caused an
Invalid Page Fault in Module... [Q218983]
http://support.microsoft.com/support/kb/articles/q218/9/83.asp
Internet Explorer Error
Message If NetZip Is Installed [Q258594]
http://support.microsoft.com/support/kb/articles/q258/5/94.asp
When troubleshooting <unknown> errors, disable ALL other programmes, including your virus scanner, and then test by restarting them one at a time to see when the problem recurs.
IE 5.5
The older version of GATOR
(also known as Claria) can cause this problem. The programme has been updated to resolve
this issue - 253364
http://support.microsoft.com?scid=kb;EN-US;Q253364
Reget is another programme that has been seen to cause this problem. It has also been updated to resolve this issue.
Yahoo Companion causes this error. Uninstall.
If you are using the Google Toolbar turn off the advanced features. Go to the Google dropdown menu, click on "privacy information". Turn off the option "enable advanced features".
An access violation occurs when you click an HTML file (mshtml.dll)
http://support.microsoft.com/?kbid=829742
IE6 SP1 stops unexpectedly when you view a web program on Windows XP (access
violation mshtml.dll)
http://support.microsoft.com/?kbid=841368
Internet Explorer 6
Q318153 An Error Occurs in Mshtml.dll in Internet Explorer 6 on Windows Me
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318153
You are or have run a Windows XP beta, or the IE6 public preview
http://support.microsoft.com?scid=kb;EN-US;Q810887
The Windows Swap File may be read-only:
http://support.microsoft.com?scid=kb;EN-US;Q239094
Access violation when you refresh a web page
http://support.microsoft.com/?kbid=817786
Check for spyware
General
troubleshooting advice
All versions of IE
Try running the following
command from start, run:
regsvr32 mshtml.dll
If no joy, extract a fresh copy of the file in question using system file
checker (or MSCONFIG depending on your operating system). Make sure you do
not have the wrong version of mshtml.dll installed:
http://support.microsoft.com?scid=kb;EN-US;Q318153
Going on past experience with mshtml.dll errors and new releases of IE,
look very suspiciously at any other programmes. Disable *everything*,
including virus scanners, to see if the problem goes away.
Otherwise, you may just have a cache or cookie problem. Export your
cookies using file/import and export.
Shut down all programmes and boot into dos if you are using Windows 95 or
98. If using Windows ME use an appropriate disc to access DOS. Run the
following commands from the windows directory, typically c:\windows\>:
smartdrv
deltree history
deltree tempor~1
deltree cookies
Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME
remember to remove the boot floppy.
Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.
Windows XP users will be able to delete the folders from within Windows Explorer as well, though they may need to log in as Administrator.
NOTE:
Different operating systems use different paths to the history, temporary internet files and cookies folders. Check your system to make sure that you are using the correct path for your machine. For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.
Finally, you may have a duplicate or damaged wsock32.dll file. Make sure you have only one copy (in ..\windows\system. If it is there, extract a fresh copy using system file checker (sfc.exe or via msconfig depending on your operating system)
Copyright © 1999 - 2004, Sandra Hardmeier, No content may be reproduced without the express written permission of the author.
Reproduction, in any form, of information on this site is prohibited without
express written permission.
Microsoft is in no way affiliated with, nor offers endorsement of, this site
Last updated Sunday, August 20, 2006