Working in the Registry

 

Working in the Registry, if done wrongly, can cripple your machine. If you are inexperienced it is always best to ask for the assistance of somebody more experienced. The following links provide general advice, but are no substitute for practice or experience.

 

Definition of the Microsoft Windows Registry
http://support.microsoft.com/support/kb/articles/q256/9/86.asp

 

How to Back Up the Registry in Windows 98
http://support.microsoft.com/support/kb/articles/q256/4/19.asp

 

OLEXP: About the Registry and How to Use Registry Editor [Q293130]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q293130
 

Changes to the Registry Checker Tool (Scanreg.exe) in Windows Me [Q273889]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q273889
 

Unsupported Registry Backup & Restore Methods Corrupt Registry [Q273894]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q273894
 

Command-Line Switches for the Registry Checker Tool
http://support.microsoft.com/support/kb/articles/q184/0/23.asp

How to View the System Registry in 64-Bit Versions of Windows [Q305097]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q305097

 


IEXPLORE caused an invalid page fault in WUV3IS.DLL

Go to start\run and type the following exactly as shown:

regsvr32 /u c:\windows\system\wuv3is.dll

Then delete wuv3is.dll from c:\windows\system directory.

NOTE:

Make sure the paths to wuv3is.dll and the system folder are correct for your machine.

Then delete the Windows Update directory under c:\program files. Make sure you move wuhistv3.log out of the Windows Update directory first. This file is your Windows Update History file which you can move back into the directory when a new one is created by Windows.

Special Note for Windows ME users. You will also want to preserve the file AUState.cfg which is used by AutoUpdate to determine when the system last checked for updates and also that user has accepted the AU EULA.

Try Windows Update now.

 


Why is the file option missing from my menu toolbar?

Make sure you backup your registry first. If you are inexperienced, get somebody to help you out.

Now for the fix. On most systems the registry key involved is: 

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

Set the DWORD "NoFileMenu" to 0 or remove that value from the registry completely.  A value of 1 suppresses the list.

You will need to reboot to set the change on the system.

 


Memory address for video (a good indication of video driver problems when IE or OE crashes)

0nxx:bffxxxxx
Where n is 0, 1 or 2 and x is any hex number (0-9 or a-f)

 


I can't change my home page - it keeps resetting

 

This advice covers three types of home page locking - hijacking (by web sites), hijacking (by viruses) and locking (by ISPs when you install their software, and computer manufacturers)

Malware:
If your computer home page is set to about:blank against your wishes, or any other page, you have a malware problem. For advice on getting rid of it, check out the link below:
http://inetexplorer.mvps.org/data/tshoot.htm

 

If you are using Spybot S&D, check your 'immunize' settings which may be locking your home page.

Microsoft links to problems with the above sites are as follows:

PassThisOn.com Home Page Appears When You Start Computer [Q309313]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q309313

Cannot Change Default Home Page Setting from Webcombo Site [Q302459]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q302459

Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page Setting
http://support.microsoft.com/default.aspx?scid=kb;EN-US;320159

In addition, you may discover that browser.secondpower.com is being added to your homepage URL. This link has an Uninstaller: http://www.secondpower.com/customer.html

Prevent Hijacking:

First, update to Internet Explorer 6. Most sites that try to hijack your home page will now trigger a 'do you want to do this' warning message that lets you stop the hijacking. The sneaky background activex downloads that are often used by hijack sites to install spyware will also trigger a 'do you want to do this' install window.

Please see this link for advice on security fixes that can help prevent such hijackings.
Prevent browser hijackings

Make sure that your antivirus is completely up to date.

There is a clever little shareware programme that can help stop your home page being changed; it seems to work well but tends to trigger when you change your home page manually the next time that you start IE - the programme makes it much easier to take back control of your home page settings:
http://www.pjwalczak.com/spguard/

If you are using Spybot S&D you can lock your home page using the 'immunize' option.

Manufacturer/ISP Locking:

Some computer manufacturers and suppliers of internet access set IE to their home page and lock this setting via the registry. Hijackers use exactly the same trick. The locking is done using registry settings as per the following:

Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page Setting (Q320159)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q320159

Specific registry settings affected are:

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel] - DWORD "HomePage"=dword:00000001 (grays out the whole section)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer] - DWORD "NoSetHomePage"=dword:00000001

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions] - DWORD "NoSetHomePage"=dword:00000001

 


Internet Explorer closes when a download is commenced (in IE 5.5)

Note: This problem has been resolved with IE5.5 SP1.

This is the official Microsoft article on this issue:

Internet Explorer Window Closes When You Click a Download Link
http://support.microsoft.com/support/kb/articles/q268/9/76.asp

The problem is especially common when downloading files, MP3's etc.  A workaround is to use ctrl,n to open a new window BEFORE starting a download.

Also have a look at this link:

Browser Window Closes When You Click Link to Download Files [Q275290]
http://support.microsoft.com/support/kb/articles/q275/2/90.asp

 


What do I need to do before installing or removing IE or any other programme?

The most important thing to remember is to disable your virus scanner.  Restart your computer after disabling the virus scanner (do not just log off and on). If using an older version of Windows such as 95, 98 or ME use ctrl/alt/del to shut down everything except for Explorer and Systray.

Also, you MUST disable *all* Norton and McAfee products, especially crashguards, disc utilities etc etc.

The same procedure should be followed before installing or removing any programme. If a file is being used by a background process it will not be replaced or updated, even if its replacement is essential to the successful completion of the installation or removal.


My computer freezes when I scroll up and down a page

This problem is often caused by out of date video drivers. Go to the web site for the manufacturer of your card, and download the latest and greatest for your machine.

If you have an ATI card installed, in the system.ini file add this to the [display] section:

DevBMP=0 (thats a zero)

Check that you have at least V6.1 of Directx installed by running dxdiag.exe. If not, go to www.microsoft.com/directx to update.

A good way to test and stabilise your system until the upgrades are done is reduce the hardware acceleration on your video card by right clicking on my computer, click properties, click the performance tab, click graphics button, move the slider toward none, click apply, ok, and reboot.

 


How do I uninstall IE 5.01?

Have a look at this link - how to uninstall Internet Explorer 5.01
http://support.microsoft.com/support/kb/articles/q246/1/94.asp

 


I get an error saying my browser is not set to accept cookies, but it is!

Make sure your computer's date and time are correct.

You are prompted to enable cookies when you try to use a .NET passport or a Hotmail web site:
http://support.microsoft.com?scid=kb;EN-US;Q829718

It is possible you have a corrupt cookie for the problem site. Search c:\windows\cookies for any possible culprits. 

If no joy, create a new cookie folder.  Go to IE file/import and export - export your cookies.  Now shut down all programmes and boot into dos if you are using Windows 95 or 98. If using Windows ME use an appropriate disc to access DOS. Run the following commands from the windows directory, typically c:\windows\>

smartdrv
deltree cookies

Reboot using ctrl, alt, del if using Windows 95 or 98.  If using WindowsME remember to remove the boot floppy.  

Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer. 

Windows XP users should be able to delete the folders from Windows Explorer, but may need to log in as Administrator to do so.

NOTE:

Different operating systems use different paths to the history, temporary internet files and cookies folders.   Check your system to make sure that you are using the correct path for your machine.   For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.

Test. Go to file/import and export and import your saved cookies.

Sometimes third party software causes this problem - an example includes:

Error Message: Cannot Open Webpage Because Cookies Are Not Enabled (problem caused by Intermute)

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q315207

 

Otherwise, you may have a registry problem. Have a look at this link for advice:

Error Message: Not Accepting Cookies [Q175662]
http://support.microsoft.com/support/kb/articles/q175/6/62.asp

Or another problem with your favorites folder as noted here:

Your browser is not currently set to accept cookies.
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q317689


I want to have more than 4 downloads going at a time, but IE won't let me.

This restriction can be removed, but it is considered to be antisocial internet behaviour. By restricting download connections the maximum number of people can be connected at any one time. Those who take more than their share of bandwidth stop others from having their turn.

Microsoft's Knowledge Base article is below.

WinInet Limits Connections Per Server
http://support.microsoft.com/support/kb/articles/q183/1/10.asp


Autodisconnect doesn't work or the settings change

If the settings change....

Q230142 Internet Explorer Auto Disconnect Feature Set to 5 Minutes After Using Netscape Communicator
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q230142

If auto disconnect doesn't work ....

Go to the advanced options of your dial up settings - IE tools/internet options/connections/dial up settings/advanced dial up settings and turn on the option to disconnect if connection no longer required.

Also see these links:

Not Prompted to Disconnect After Closing Internet Explorer
http://support.microsoft.com/support/kb/articles/q153/9/65.asp
http://support.microsoft.com/support/kb/articles/q180/9/48.asp
http://support.microsoft.com/support/kb/articles/q193/5/55.asp
http://support.microsoft.com/support/kb/articles/Q256/3/02.ASP

Then, if no joy shut down Internet Explorer and follow these instructions:

Start Regedit and got to the following registry key:

HKEY_CURRENT_USER\RemoteAccess\Profile\<Connection>

Now look at the following DWORDS.

EnableExitDisconnect
EnableAutodisconnect

If either one has the data of 00 00 00 00, right click the value and select Modify.
Change the data to 01 00 00 00.

Also check this registry key.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings

Look at the DWORD EnableAutodisconnect

If this value has the data of 00 00 00 00,  change it  to 01 00 00 00

Remember to reboot the computer.

 


I've forgotten my Content Advisor password.

This is classed a security issue and is rightly handled by Microsoft.

They will ensure that you are not a minor trying to bypass parental controls, that you are the rightful owner of the machine, or that you are working with the authority of the owner of the machine, and that you are not trying to bypass restrictions imposed by your employer.

Removing a Forgotten Internet Explorer Ratings Password
http://support.microsoft.com/support/kb/articles/q155/6/09.asp

 


Why don't my animated gifs animate?

Do you have ZoneAlarm Pro installed?  If so, open the programme, go to the Privacy Tab and click on the custom button.  Make sure that the option to block animation is turned OFF.

Other programmes such as @Guard can disable animated .gifs. Ensure there are no programmes set to disable gifs..

Go to IE tools/internet options/advanced/multimedia. Ensure the option to show animations is turned on. If no joy, make sure your .gifs are associated to Internet Explorer - if you click on a .gif in windows explorer, IE should open to display it.  :

Easy way (Doug Knox's script utility):

http://www.dougknox.com/utility/scripts_desc/fixpix.htm 

 

Harder way:

 

Go to start/run and type:

regsvr32.exe /i shdocvw.dll (all versions of IE) ... and then

regsvr32.exe /i shdoc401.dll  (IE5 upwards)

If using WindowsME the command is:

regsvr32.exe /i thumbvw.dll

After a wait you will get a *succeeded* dialogue box after each command.  Click ok, reboot and see if things are fixed.

But be warned, this resets a lot of file associations back to the standard defaults, so some image viewer programmes may complain - but that's an easy fix - you can pick and choose your file associations later.

Go to windows/downloaded programme files and check for damaged java classes.  Update to the latest java vm and scripting engines - information about repairing/updating java is HERE.  The latest scripting engine can be found at http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp (98, ME, NT4.0) For 2000 and XP go to Windows Script 5.6 for Windows 2000 and XP

If it still isn't fixed (make sure you reboot your system before checking) go to start/run and type the following:

regsvr32 /i occache.dll


Autosearch has stopped working.

Go to tools>internet options>advanced and scroll down to the "Search from the address bar" section. Choose your preferred option.

Otherwise, after typing in the word you want to search for in the address bar, hold down the ctrl key after pressing enter.

 


I can't see JPG's or GIFS any more - red x - images missing - fuzzy images/distorted images

 

Fuzzy images - go to the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main

Right Click in the right pane and select New DWORD.

Create the DWORD UseHR and set its data value to 1 (number one).

(Taken from "Windows XP does not natively support High-DPI screens")
http://support.microsoft.com?scid=kb;EN-US;Q820286

 

Distorted images

There is a known problem with MS Patch 03-015 on some machines running IE6 SP1 - a fix is available as described at the URL below:

http://support.microsoft.com/?scid=kb;EN-US;q828682

 

Can't see JPG's or GIF's - red x - images missing

Go to IE tools/internet options/advanced/multimedia. Ensure the option to show animations is turned on.

 

If you have just upgraded IE and you have Norton Internet Security installed reset your Personal Firewall Settings.  If that doesn't work you will need to uninstall and reinstall NIS.  AdSubtract also causes a problem.

 

Make sure your cache is not overfull or corrupt. Create new IE data folders as per this link.

 

It has recently been noted that if IE is set to 'auto-select' at view, encoding that some sites will not load graphics. Set your system to Western European (windows) or Western European (ISO).

 

If you are using a firewall such as Kerio (which sometimes has an ad blocking ability) or you are running any other ad-blocking software, disable it temporarily to see if it resolves your problem.

 

Refresh the page:

http://support.microsoft.com/?kbid=837489

 

There are regular reports where people are unable to get graphics back despite our best efforts.  This may be related to a corruption in the registry. The following is taken from a relevant knowledge base article:

http://support.microsoft.com?scid=kb;EN-US;Q283807:

 

"...If the problem [no graphics] is not resolved, a file or registry key required to display the Web page with the appropriate character set may be missing or damaged. To resolve this problem, restore Windows from a complete system backup or reinstall (or repair) Windows. If you are running Microsoft Windows Millennium Edition or Microsoft Windows XP, you may be able to resolve this issue without restoring or reinstalling Windows by using the System Restore utility to return your computer to a previous working state....

 

Note that in some cases you may also be able to resolve this problem by manually editing the registry. For example, if the 28591 String value is missing from the following registry key, a Web page that is encoded for the Western European (ISO) code page might not display any images:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage

The value for this registry key should be set to the name of the appropriate code page file in your Windows\System or Windows\System32 folder. For the Western European (ISO) code page, this value should be either Cp_28591.nls (Windows 98, Windows Millennium Edition) or C_28591.NLS (Windows NT 4.0, Windows 2000, Windows XP). For additional information about the character sets that are supported by Internet Explorer, visit the following Microsoft Web site:
http://msdn.microsoft.com/library/default.asp?url=/workshop/Author/dhtml/reference/charsets/charset4.asp...."


I don't know about you, but that means absolutely nothing to me.  I suspect that a corruption within that key of the registry could also lead to IE losing encoding settings. So, if your encoding keeps changing, or you continue to be unable to see graphics despite your best efforts,  I must repeat Microsoft's advice and ask you to repair/reinstall Windows.

 

*IF* you are an experienced computer user, and *IF* you are familiar with the registry I now have some txt files that can be converted to reg files and imported into Windows XP/NT4.0/2000 or Win98/ME.  You must make sure that the NLS file referred to exists on your computer before importing the reg file.

 

Western European (ISO) encoding

Windows 98/ME 

Windows XP/NT4.0/2000 

 

Western European (Windows) encoding

Windows 98/ME

Windows XP/NT4.0/2000

 

PLEASE BACK UP YOUR REGISTRY BEFORE IMPORTING THESE FILES.  Extract the txt files and change the file type extension to reg before importing the files.

 

If the following registry key exists {1F48AA48-C53A-4E21-85E7-AC7CC6B5FFA8} rename the DLL file to which the CSLID points.

 

If the following registry keys exist, try exporting them (just in case) and then delete the originals:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\ftp
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\http

If no joy, make sure your graphics are associated to Internet Explorer:

 

Easy way (Doug Knox's script utility):

http://www.dougknox.com/utility/scripts_desc/fixpix.htm 

 

Harder way:

 

Try running the following commands from start/run with all programmes shut down:

regsvr32.exe /i shdocvw.dll (all versions) ... and then

 

regsvr32.exe /i shdoc401.dll (with IE5 up)

 

If using WindowsME the command is:

 

regsvr32.exe /i thumbvw.dll

Press enter and reboot.

 

After a wait you will get a *succeeded* dialogue box after each command.  Click ok, reboot and see if things are fixed.

But be warned, this resets a lot of file associations back to the standard defaults, so some image viewer programmes may complain - but that's an easy fix - you can pick and choose your file associations later.

If still no luck, have a look at your Registry. Please, back up your registry first, and if you are really unsure, get someone who has a bit of experience to help you out.

Open regedit.exe and navigate to

HKEY_CLASSES_ROOT\.jpg  (there is a dot before jpg)
For Content Type is should say "image/jpeg"
Do the same for .jpe and .jpeg
 
HKEY_CLASSES_ROOT\.gif (don't forget the dot)
For Content Type is should say "image/gif"

 

Finally, if things are not working check out these links:

 

HOTFIX - IE6 SP1 - Image files do not appear when you view a web page with IE6 SP1:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q817177

 

IE6 SP1 - IE may stop responding (hang) - images may not appear as expected and status bar says "items remaining" or "done":

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q818506

 

IE6 SP1 - Web page does not load correctly when you open a page that contains Gzip-encoded content

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q822002

 

Web Accessories Functionality Turns Off Image Downloading [Q223050]
http://support.microsoft.com/support/kb/articles/q223/0/50.asp

 

Images May Be Missing on Search Results Pages Using POST Redirect

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281197

 

Image Previews Not Displayed in Windows Explorer (Q192573)

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q192573

 

IE may display only part of an EMF file:

http://support.microsoft.com?scid=kb;EN-US;Q320882

 

 


The font size in IE keeps changing.

Font Changes Size in Internet Explorer 5 Using Eudora Pro 4.1 or 4.2
http://support.microsoft.com/support/kb/articles/Q226/7/97.asp

Font Size Change Is Not Saved in Internet Explorer 5
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q242984

Font Size Settings Not Retained in Internet Explorer and Outlook Express
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q255062

If you are using Outlook 2000, go to tools -> options -> mail format -> fonts -> international fonts and chance each font size entry to your preference.

If you do not use Eudora, and the other suggestions do not apply, perhaps MSHTML.DLL is corrupt or not properly registered.  Go to start / run and type:

regsvr32  mshtml.dll.

If still no joy, use System File Checker (SFC.EXE) to extract a fresh copy from c:\windows update setup files.


Checking DLL versions.

This will help you do some research:
http://support.microsoft.com/servicedesks/fileversion/default.asp?vartarget=msdn

 


Error messages when trying to install IE(and when rebooting when finished)

 

Following is advice for all operating systems: (if you are running WindowsME, also have a look at the information HERE that is only for that operating system)

 

Disable *all* other programmes, including your virus scanner.  For example, a Quick Time add-in called qttask.exe has been found to cause downloads and installs to fail.

 

Err Msg: Setup Cannot Download Files to the Folder... [Q223818]

Setup cannot download files to the folder C:\Windows Update Setup Files, because the folder is read-only. Either change the permissions for this folder, or specify a different folder.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q223818

 

E5WZD caused an exception C001000H in module.....
http://support.microsoft.com?scid=kb;EN-US;Q228491

 

Cannot Connect to the Internet During Internet Explorer Setup

A connection to the server could not be established.
Error: The server returned an invalid or unrecognizable response
The program could not find the address for <TCP/IP address of proxy server>. The attempt to load the Web page http://www.microsoft.com failed

http://support.microsoft.com/default.aspx?scid=kb;en-us;175989 

 

Internet Explorer 5 Active Setup Appears to Hang During Download

When Internet Explorer Setup files are being downloaded during Internet Explorer 5 Active Setup, the progress counter may not move, you may not receive any error messages, and Setup may appear to stop responding (hang). While Setup appears to stop responding, your modem may indicate that information is being downloaded. Also (depending upon where the initial download stopped) the estimated time to completion may start at a very low estimated time and increase rather than decrease
http://support.microsoft.com/support/kb/articles/q222/1/25.asp

 

Cannot Download Site List for Internet Explorer

When you are downloading the site list in the Active Setup Wizard for Internet Explorer, an error message stating that Internet Explorer is not set up may be displayed. When this occurs, Setup stops
http://support.microsoft.com/support/kb/articles/q166/6/99.asp

 

Error Message: The Download Location Information Is Damaged

The download location information is damaged. Please clear your Internet Explorer browser cache and retry setup

http://support.microsoft.com/support/kb/articles/q229/3/06.asp

 

Err Msg: Setup Was Unable to Download All of the Required Components
Setup was unable to download all the required components for this installation. The internet is likely busy. Please try setup again later and select Smart Recovery to continue downloading.

Setup was unable to download information about available installation sites. Setup may have been unable to migrate your current proxy settings. Click the Advanced button if you know your proxy settings. This network may be busy, you can retry now or if you continue having this problem, please try setup at a later time
http://support.microsoft.com/support/kb/articles/q180/1/33.asp

 

Error Message: Setup Was Unable to Download the Required Components.  Please Make Sure You Are...

Setup was unable to download the required components. Please make sure you are connected to the Internet, or try to run Setup again later

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281320

 

Unable to Download Components Adding Optional Components
When you try to add Internet Explorer components by clicking Product Updates on the Help menu or by using the Add/Remove Programs tool in Control Panel, you cannot add components from the Internet Explorer CD-ROM and you are prompted to connect to the Web. If you choose not to connect, you receive the following error message - Unable to download components
http://support.microsoft.com/support/kb/articles/q190/8/30.asp

 

Setup Was Unable to Install All the Components

Setup was unable to install all the components. Please close all applications and try running Setup again
http://support.microsoft.com/support/kb/articles/q202/2/46.asp

 

Setup Was Unable to Install All the Components

Setup was unable to install all the components - Ie4wzd caused an invalid page fault in module unknown at 0000:00000015 - Setup was unable to download all the required components for this installation. The internet is likely busy. Please try setup again later and select Smart Recovery to continue downloading - Setup could not verify the information needed for installation. Please make sure your system clock reflects the current time, and then run setup again - Setup was unable to download information about available installation sites.
http://support.microsoft.com/support/kb/articles/q189/6/79.asp

 

Err Msg: Microsoft Internet Explorer 5 Setup Was Not Completed Successfully

When you attempt to uninstall Internet Explorer 5 or later, you may receive the error message
Microsoft Internet Explorer *version* Setup was not completed successfully.
where *version* is the version of Internet Explorer.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q221475

 

The following may assist when an install does not complete successfully (click here)

 

A Previous Program Installation Was Never Completed

When you attempt to install Internet Explorer, you may receive the following error message:
A previous program installation was never completed. You need to restart your computer to complete that installation before running Internet Explorer Setup. Setup will now close.
http://support.microsoft.com/support/kb/articles/q221/8/63.asp

 

A Previous Installation Has Pending Work Requiring a Reboot

When you upgrade to Microsoft Internet Explorer 6 on a Microsoft Windows 2000-based computer, you may receive an error message that is similar to the following one:

A previous installation has pending work requiring a reboot. You need to restart your computer to complete that installation before running Internet Explorer Setup.
You may receive this message when you run Internet Explorer Setup even after you restart your computer.

http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q312444

 

Q223028 Err Msg: Unable to Find Function "DLLRegisterServer" in File C:\Winnt\System32\Comcat.dll after installing IE

When you start your computer the first time after you install Internet Explorer, you may receive any of the following error messages:
Unable to find function "DLLRegisterServer" in file
C:\WINNT\SYSTEM32\COMCAT.DLL.
Error occurred calling "DLLRegisterServer" in
C:\WINNT\SYSTEM32\ASCTRLS.OCX (HRESULT=80004005).
Error occurred calling "DLLRegisterServer" in
C:\WINNT\SYSTEM32\DAXCTLE.OCX (HRESULT=80004005).
Also no version information may be displayed when you click About Internet Explorer on the Help menu.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q223028

 

It has been noted in the newsgroups that the file Active Setuplog.txt can sometimes cause problems with the above error. Try renaming it.

 

Also please note the following information about downloading IE

 

Changing Installation Folder Does Not Change the Download Folder

When you change the installation folder for Internet Explorer, the folder to which the installation files are downloaded does not change.
For example, if Windows is installed on drive C and you choose drive D for the Internet Explorer installation folder, the download folder (typically named Windows Update Setup Files) is created on drive C instead of drive D.

http://support.microsoft.com/support/kb/articles/q218/7/87.asp

 

IE4WZD, IE5WZD, IE6WZD errors

IE5WZD caused an exception C0010000H in module kernel32.dll
IE5WZD caused an exception C0010000H in module MSJAVA.DLL
Ie5wzd caused an invalid page fault in module Msjava.dll at address
IE5WZD caused an Invalid Page Fault in module KERNEL32.DLL
IE4WZD caused an Invalid Page Fault in module KERNEL32.DLL

http://support.microsoft.com/support/kb/articles/Q224/5/40.asp

 

Download or Active Setup of Internet Explorer 4.0 May Not Work

While you are installing or downloading Internet Explorer 4.0, the download may stop responding (hang) and the Active Setup may stop working properly. You may eventually receive an error message even though the download appears to be hung
http://support.microsoft.com/support/kb/articles/q166/6/93.asp

 

Unable to Download or Reinstall Internet Explorer 4.01 SP1

Active Setup Installation
Setup has detected that the newest versions of Internet Explorer components are already installed.
Click OK to exit Setup without making any changes.
http://support.microsoft.com/support/kb/articles/q214/4/14.asp

 

Cannot View Internet Explorer 4.0 Component Download Page

When you try to view the Internet Explorer 4.0 Component Download page, you may receive one of the following error messages:
Error occurred Please reinitialize browser.
Please wait.. Internet 4.0 setup is initializing.
Note that Internet Explorer may stop responding (hang) after this message is displayed.
http://support.microsoft.com/support/kb/articles/q178/9/50.asp

 

Advice especially for WindowsME users:

 

If you are running Windows ME and have Norton System Doctor installed, search your system for files called OEM****.INF (where * is variable) and the files are zero byte in size.  If you find them delete them, turn off System Doctor and try the install again.

 

Microsoft have issued a patch that will resolve this issue - see the link below:

 

CreateFile Improperly Returns ERROR_ALREADY_EXISTS if the Drive Is Locked and the File Did Not Exist

http://support.microsoft.com/default.aspx?scid=kb;EN-US;301540

 

Also...

 

Error: Windows could not update the file %1 from %2

After you install a new program or update an existing program and then restart your computer, your computer may stop responding (hang), and you may receive the following error message:

Windows could not upgrade the file %1 from %2 %1: %2
Your computer may or may not continue to start after this error message.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q283069

 

Also, see this link:

 

Norton System Works 2000 Is Not Compatible with Windows Millennium Edition (Q290664)

When you start a Windows Millennium Edition (Me)-based computer after you run the Norton System Works 2000 Live Update feature, you may receive the following error message

Windows could not upgrade the file from %1 to %2
and your computer may stop responding.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q290664

 


Send a link, page or new message doesn't work

Make sure that you have OE5 set as the default mail programme. Go to IE tools/internet options/programs and select OE5 in the drop down box. If it isn't there, shut down all programmes, go to start/run and type the following exactly as it appears, including quote marks and spaces. The only thing that may change is the path to msimn.exe

"c:\program files\outlook express\msimn.exe" /reg

Reboot and OE5 should now appear in the drop down list so you can select it as default

Now test an email link.

If no joy, I would suggest that you shut down all programmes, go to control panel/view/folder options/file types (or control panel, folder options depending on your operating system). Scroll down to URL:MailTo Protocol, highlight it then click edit, then edit again. The programme to perform this action should appear as follows:

"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /mailurl:%1

The only thing that may change is the path to msimn.exe.

 


Trouble using Windows Update

 

A comprehensive list of Windows Update error codes, and their meanings (but not the fixes for same)

 

Here is the Windows Update troubleshooter:

http://v4.windowsupdate.microsoft.com/troubleshoot/

 

First disable ALL other programmes, including antivirus and especially any pop-up window removers, ad-controllers and anything else internet related.

 

ZoneAlarm - turn off Ad Blocker

GuardIE - turn off "Prevent Opening of Message Boxes"

 

30 August 2003

New Windows Update controls have been released - V.5.4.3790.14 for XP/W2K and V.5.3.3790.13 for Win98/ME.  If the control does not install properly (you are prompted again), install the correct version manually as per the instructions below:

 

For Windows 98 and Windows Millenium Edition

Download the controls from http://v4.windowsupdate.microsoft.com/cab/x86/ansi/iuctl.cab and save them to your desktop. Extract the .cab file following the steps below:

1. Go to the desktop and right click the iuctl.cab file.
2. Click "Extract to."
3. Point to a known location (like the desktop) and click "OK."
4. Go to the location you selected and right click on the iuctl.inf file.
5. Click "Install."

Windows 2000, Windows XP, or Windows Server 2003

Download our controls from http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab and save them to your desktop. Extract the .cab file following the steps below:

1. Go to the desktop and right click the iuctl.cab file.
2. Click "Open".
3. Select all the files listed.
4. Right click on them and click "Extract."
5. Point to a known location (like the desktop) and click "OK."
6. Go to the location you selected and right click the iuctl.inf file.
5. Click "Install."

 

Error 0x800a138f; 0x80072f78; 0x80072f76; 0x80072efd

Firewall or proxy related - add *.akamai.net to your trusted sites, or proxy exception list.

 

AOL Users:

Do not use AOL Browser to access Windows Update; use IE.

Various KB articles:

 

Wuloader caused an Invalid Page Fault in module Unknown

 

You may receive the following error when you try to access the Windows Update web site: Error 403: Access Denied/Forbidden
http://support.microsoft.com?scid=kb;EN-US;Q245142

Q241234 Third Party Products That Conflict with Windows Update
http://support.microsoft.com/support/kb/articles/Q241/2/34.ASP

 

Q268021 Cannot Start Windows Update Shortcut by Using "Run as" Command
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q268021

 

Q256962 Windows Update Site Identifies Windows 2000 Retail as Beta
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q256962

 

Q188207 Windows Update Web Site Prompts for Password
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q188207

 

Q286405 Error Message in Internet Explorer when Accessing Windows Update (not authorised)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q286405

 

Q252829 Warning Message When Gaining Access to Windows Update Web Site

"..Do you want to install and run "C:\Program Files\WindowsUpdate\ident.cab?.."
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q252829

 

Q319109 Windows Update Site Lists Updates That You Already Installed
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q319109

 

Q216299 Download Button Unavailable on Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q216299

Q193647 Troubleshooting Windows Update Connection and Download Problems
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q193657

 

Q232772 Device Driver Is Not Downloaded from the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q232772

Q316540 Error Message Appears When You Use the Windows Update Site (script error)

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316540

 

Q243787 Err Msg: "Cannot Display Page"

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q243787

 

Q193701 Blank Page Appears When Attempting to View Windows Update
http://support.microsoft.com/support/kb/articles/q193/7/01.asp

 

Q317228 "Unknown Error (-2147024770)" Error Message with Windows Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q317228

Q315496 "Java Script Void (0)" Downloading from Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q315496

 

Q217115 "Invalid Syntax" Connecting to Microsoft Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q217115

 

Q319585 Error "Software update incomplete, this Windows Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q319585

Q193385 Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q193385

Q316540 Error Message Appears When You Use the Windows Update Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316540

 

Q318892 Search for Updates Loops (repeats) and Windows Update Fail
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318892

Q312955 Windows Update May Not Work in Windows XP If an Authenticating Web Proxy Is Used
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q312955

 

Q241783 Errors Using Windows Update Through a Proxy Server...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q241783

 

Q194174 Windows Update Does Not Continue After Clicking Product Updates
http://support.microsoft.com/support/kb/articles/q194/1/74.asp

 

Q234272 Error Message: Thank You For Your Interest in Windows Update...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q234272

 

Q291431 Windows Me Updates Fail When Using Norton System Doctor
http://support.microsoft.com/directory/article.asp?id=KB;EN-US;Q291431

'When running Windows Update under Windows Me, errors occur when Norton System Doctor is running'
http://www.symantec.com/techsupp/vURL.cgi/nu53

 

Q241876 Windows Update Web Site No Longer Downloads Add-Ons in English
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q241876

 

Q237820 Windows Update Site Appears in a Different Language
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q237820

 

Q250288 Windows Update Web Page Is Displayed in Wrong Language
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q250288

 

Q230054 Can Not Access Windows Update When Using Netscape
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q230054

 

Q188244 Windows Update Wizard Only Works with Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q188244

 

Q217116 Permission Denied Error When Accessing Windows Update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q217116

 

Group policy/restriction issues

 

Q273574 Microsoft Internet Explorer 5.5 Ignores Windows Update Policy
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q273574

 

Group Policy Does Not Disable All Windows Update Components [Q279006]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q279006


 

About (and how to) for Windows Update

 

All about the the latest version of Windows Update (V5)

http://www.microsoft.com/windowsxp/sp2/whatsnewforwu.mspx

 

How to Remove the Windows Update Tool in Windows 98 [Q189525]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q189525

 

How the Windows Update Tool Determines if an Update Is Valid [Q189306]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q189306


Administrator restrictions when trying to use Windows Update.

Try searching your registry for the following DWORDS:

NoWindowsUpdate
NoManualUpdates
NoScheduledUpdates

 

Microsoft has released a KB about this problem:

 

Q228548 Windows Update Was Disabled by YourSystem Administrator"
http://support.microsoft.com/support/kb/articles/Q228/5/48.ASP

 

Q316524 "Administrators Only" Err Msg Trying to Use Windows Update Site
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316524

And from Mike M:

 

It appears that this same error message is given if the file wupdinfo.dll is either missing or damaged.  This can happen if you have run one of the various programs that claims to remove unused dlls from your system folder. I would therefore suggest that you check for this file and replace with a new copy from your Me cab set (either from the WinMe CD or from the ..\windows\options\install folder).

1.  Click on Start\Search\For Files and Folders.

 

2.  Type wupdinfo.dll into the Named field.

3.  Make sure that it is looking in your C: drive and click Search Now.

4.  If it finds this file, right-click and Rename it to wupdinfo.old. If you do not find it, then continue on with the next step.

5.  Close the Search window.

6.  Now click on Start\Run and type MSConfig in the blank and click OK.

7.  This open up the your System Configuration Utility.  Here you need to click on "Extract File" on the General tab and then type wupdinfo.dll in the blank. Then click Start.

8.  Now click the down arrow to the right of the Restore from box and this should display the path to your install files, if not browse to their location (or the CD containing them).

9.  Now click the Browse button to the right of the "Save files in" box and browse to C:\Windows\system

10.  Click on OK to accept the location to extract the file.

11.  Click OK to accept the Backup folder to store the old file,

12.  When the file has been extracted successfully, then, again, click on Start\Run again.

13.  This time, type in "regsvr32 wupdinfo.dll" and click OK.  This will register that file.

14.  Now go back to the Windows Update site and see if this has resolved the error.

 

 

 


The dial up window keeps appearing without prompting

Go to IE tools/internet options/advanced and make sure the option to automatically check for IE updates is turned off.  Otherwise, there is something trying to access the internet. Do an inventory of your programmes to check for any likely culprits.  Also, go to IE tools, internet options, advanced.  Turn off 'check for publisher's certificate revocation' and 'check for server certificate revocation'.

If you are using ADSL or DSL make sure that 'dial whenever a network connection is not present' is not enabled. Use 'never dial a connection' instead.

You may have malware on your computer. Go to my troubleshooting page for advice about getting rid of it.


I said "no" to remembering a password. How do I make IE ask again?

Passwords are saved in one of two places - in <username>.pwl or in a cookie stored on the system.  For a web page based password request, you need to find the cookie for the site in question and delete it. 

For password prompt from IE, go to tools, internet options, content, autocomplete and turn on the option to remember passwords.

Deleting the DWORD AskUser in the right hand pane of REGEDIT may help if all else fails.

 

AutoComplete, User Names and Passwords on Forms
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\IntelliForms\SPW

 


JPG's will only save as BMP's

Go to IE tools, internet options, general tab and delete all temporary internet files.

Check for damaged files in ..\downloaded program files (also accessed via IE tools, internet options, settings button (TIF), view objects button.  If found, right click and select update or delete depending on what they are, and whether they are needed.

MS kb articles regarding the problem are as follows:

 

Internet Explorer Saves Images As Bitmaps (.bmp Files)

http://support.microsoft.com/default.aspx?scid=kb;en-us;810978

 

Internet Explorer Does Not Save Graphics Files in the Proper Format
http://support.microsoft.com/support/kb/articles/Q260/6/50.ASP

 

Cannot Select .jpg When Saving Graphic from a Web Page with a Username and Password in the URL

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q266952

 

Interesting side note:

jpg files are typically encoded in a three-channel, RGB format. It is possible, in some programs, to create .jpg files that are encoded in four-channel, CMYK color format (cyan, magenta, yellow, and black used in four-color printed reproduction). Importantly, Windows is unable to display .jpg files that are not in three-channel, RGB color format under all circumstances - they will work in standard view, but functions such as thumbnail won't work."  This interesting problem may also prevent pictures from being saved as JPG (only BMP) will be available, and weird effects when trying to print 4 channel jpgs.


Internet Explorer makes my computer reboot at random.

This is most likely some sort of hardware conflict.  Try turning off the hardware acceleration for your video card and see if that stabilises your system. If it does, you should update the video drivers for your card.

DirectX has also been implicated in such problems.  Search for and run Dxdiag.exe to check what version of IE you have installed. The latest is V.8 which can be downloaded from www.microsoft.com/directx .


'You have tried to access a page that you are not authorised to display and were stopped by the SAS Proxy'

http://support.microsoft.com/?kbid=841992

 

Can't display page (Server or DNS error) or "Internet Explorer could not open the search page" / unable to view web pages / old versions of web pages displayed

 

General advice (click here for advice specific to shared internet connections):

 

Also, try running the following command from a DOS window:

 

ipconfig /flushdns

 

You may just have a cache or cookie problem. Export your cookies using file/import and export.  

 

Shut down all programmes and boot into dos if you are using Windows 95 or 98. If using Windows ME use an appropriate disc to access DOS. Run the following commands from the windows directory, typically c:\windows\>

smartdrv
deltree history
deltree tempor~1

deltree cookies

Reboot using ctrl, alt, del if using Windows 95 or 98.  If using WindowsME remember to remove the boot floppy.

 

Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.

 

Windows XP users will be able to delete the folders from within Windows Explorer, though you may need to log in as Administrator first.

 

NOTE:

 

Different operating systems use different paths to the history, temporary internet files and cookies folders.  Check your system to make sure that you are using the correct path for your machine.  For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.

Turn off all web accelerators, and search for a file called HOSTS (hosts.sam and lmhosts are simply sample files but are sometimes used in error). If you find it, open it using Notepad and and remove any entries to the problem site/s.  If you are not certain, place a # at the start of the line to force Windows to ignore everything on that line.

 

Web site content is not updated or you receive an unrecoverable error in Internet Explorer
http://support.microsoft.com/?kbid=812989


This command may work for later versions of IE:

 

iexplore /rereg

 

If you are using ADSL or DSL make sure that 'dial whenever a network connection is not present' is not enabled. Use 'never dial a connection' instead.  Shut down all computers.  Turn off the modem/router, leave it off for five minutes and then turn it back on.  One of my first ADSL modems was quickly fixed by simply disconnecting the modem from the internet wall connection and then plugging it back in after a few minutes. With my current model, which has a 'screw in' connection which is a pain to disconnect, I find it easier to power everything down for a few minutes.

 

"Launch browser windows in a separate process" option missing in IE5.01 or later (registry hack) - setting this option to 'yes' may stop Windows Explorer from trying to access the internet

 

As per http://support.microsoft.com/default.aspx?scid=kb;en-us;240928, this option can no longer be adjusted from within IE from version 5.01 onwards.  Sometimes the registry settings which are meant to be 'automatic' are set incorrectly and can cause problems such as Internet Explorer trying to access the internet.

 

Make sure both of the following registry keys are set to 'yes'.  If you have a 'low RAM' machine (less than 128 meg) the options should be set to 'no'.

 

HKEY_LOCAL_MACHINE/software/microsoft/windows/currentversion/explorer/BrowseNewProcess

HKEY_CURRENT_USER/software/microsoft/windows/currentversion/explorer/BrowseNewProcess

 

Earthlink's Accelerator software, if turned off, will cause this problem (probably because it uses a HOSTS file).

 

Adfilter, Netsetter, Webhancer  and InternetBoost '99 causes the problem.

 

Norton Internet Security is also a known culprit, as is McAfee firewall and Gator (also known as Claria)

 

Check out my troubleshooting advice. A lot of malware causes this problem.

 

Do you have AOL software installed? Look here and here

 

Try disabling ALL other programmes, including your virus scanner, to make sure that one of your programmes is not causing the problem.

 

Running LSPFix may fix your problem.

 

Following are many KB articles, if you problem still isn't resolved, read through them.

 

'500 - Internet Server Error' error message when you use IE and a cable modem or a DSL connection to try to connect to an IIS site that is running on Windows 2000 Professional based server

http://support.microsoft.com/?kbid=886216

 

Cannot view a web site that uses an internationalized domain name

http://support.microsoft.com/?kbid=842848

 

Some links in Outlook Express may not work on Windows 2000 or Windows XP
'..page cannot be found...might have been removed... had its name changed...temporarily unavailable...'

'HTTP error 404 - file or directory not found. Internet Information Services (IIS)

http://support.microsoft.com/?kbid=841793

"Page cannot be displayed" error message when you try to start IE:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q326155

 

"Page cannot be displayed"

http://support.microsoft.com?scid=kb;EN-US;Q175722

 

Windows 2000 (corrupt registry entry):

http://support.microsoft.com?scid=kb;EN-US;Q308780

 

Missing/damaged wsock32.dll file

http://support.microsoft.com?scid=kb;EN-US;Q298436

Various Error Messages Caused By MTX or Matrix Virus
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q242191

 

Internet Explorer cannot open the Internet site <Web address>. A connection with the server could not be established:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q191064

 

"Page cannot be displayed"
http://support.microsoft.com?scid=kb;EN-US;Q241344

http://support.microsoft.com?scid=kb;EN-US;Q812336
http://support.microsoft.com?scid=kb;EN-US;Q293402

 

"Page cannot be displayed" after you upgrade to Windows ME
http://support.microsoft.com?scid=kb;EN-US;Q274498

 

"Page cannot be displayed" after upgrading to XP from ME (ZoneAlarm installed):

http://support.microsoft.com?scid=kb;EN-US;Q313067

 

"Page cannot be displayed" after upgrading to XP from Windows ME or Win98:

http://support.microsoft.com?scid=kb;EN-US;Q303488

 

You receive a "Page Cannot Be Displayed" error message when you post to a site that requires authentication

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q821814

 

Unable to initialize Windows Socket Interface Code

http://support.microsoft.com?scid=kb;EN-US;Q246727

 

"Page cannot be displayed" when trying to access FTP Server:

http://support.microsoft.com?scid=kb;EN-US;Q260156

 

Microsoft Internet Explorer version 5, 5.01 and 5.5 for Windows NT 4.0
Microsoft Windows NT 4.0 SP5 and SP6
http://support.microsoft.com/support/kb/articles/q236/1/16.ASP

Finally, as a last resort you can try the following:

 

Use Registry Editor to export and then delete the following registry keys:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Winsock(if existing)
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Winsock2

Uninstall Dial-Up Networking at Control Panel, Add/Remove Programmes, Windows Setup, Communications.  Restart your computer then reinstall dial-up networking.  If the problem continues, do a COMPLETE uninstall and reinstall as per the instructions at the URL below:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q181599


Computer using shared internet connection

 

How to troubleshooting internet connection sharing (Win98) - 238135
http://support.microsoft.com?scid=kb;EN-US;Q238135

How to troubleshoot internet connection sharing (WinXP) - 308006
http://support.microsoft.com?scid=kb;EN-US;Q308006

 

Troubleshooting home networking (XP) - 308007
http://support.microsoft.com?scid=kb;EN-US;Q308007

 

How to troubleshoot network connectivity problems - 325487
http://support.microsoft.com?scid=kb;EN-US;Q325487

 

Network problems with a Router in XP - 315978
http://support.microsoft.com?scid=kb;EN-US;Q315978

 

Using ICS? Look here and here.

 

Using ICS with Win98 as host and a later OS as client?

http://support.microsoft.com?scid=kb;EN-US;Q305667

 


Open a new window maximised (right click "open in new window" or windows from hyperlinks)

My friend Ronnie Vernon first posted this if I remember rightly.

Start IE5, right click any URL and select Open in a New Window.
Go back to the first IE5 window you opened and close it.
Return to the second window and manually drag it to fill the screen.
(Do not use the maximize button)
Close this second window, using the close box.
All IE5 windows should now open maximized.

Or here's an old trick...

Have  window already open, but minimised to the taskbar.  Drag the link down to the button, hold it there until the window opens then drop the link in.

This link may be of assistance in some circumstances:

Favorites Link Does Not Use Last Internet Explorer Window Size [Q228567]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q228567

Nowadays you can shut down all programmes and run the script MaxLink.js (download here).  You should then get an additional option in Internet Explorer to the link in a maximised window.  Unfortunately it doesn't work in OE.

For OE, this script should work... drop_on.wsf (download here).

You put it on the desktop (or make a shortcut to it on quick link, storing it anywhere). Rightclick a link in a message, select add to favorites, then using the favorites on the start menu, drag that new fav onto this attached file.

This would allow a size and window position of choice. (and the subsuquent rightclick, 'open in new window's will remember this setting for the current session).

Be warned though, this script will only run with the latest scripting engine that comes with IE 5.01 and Windows 2000.  If you do not have the latest scripting engine (Windows Scripting 5.1) download it from:

http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp (98, ME, NT)

Windows Script 5.6 for Windows 2000 and XP


Why does my addressbar take so long to drop down?

Try clearing your history at tools\internet options\clear history button.  If you are still having problems, shut down all programmes and boot into dos if you are using Windows 95 or 98. If using Windows ME use an appropriate disc to access DOS. Run the following commands from the windows directory, typically c:\windows\>

smartdrv
deltree history
deltree tempor~1

Reboot using ctrl, alt, del if using Windows 95 or 98.  If using WindowsME remember to remove the boot floppy.  

Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.

Windows XP users will be able to delete the folders from within Windows Explorer as well, though they may need to log in as Administrator. 

NOTE:

Different operating systems use different paths to the history, temporary internet files and cookies folders. Check your system to make sure that you are using the correct path for your machine.  For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.

 


There is a long delay when tabbing from field to field in forms or a delay when entering text.

 

Go to tools, internet options, content, autocomplete and clear your forms cache.

 

Microsoft has released a knowledgebase article about this problem:

 

Delayed Response When Editing Internet Explorer Forms and Outlook Express May Take a Long Time to Start

http://support.microsoft.com/support/kb/articles/Q251/7/87.ASP

 

A hijacker may be the cause of your problem.  Check out my troubleshooting link for more advice.

 


My proxy settings disappear every time I log on.

If you use a backslash (\) instead of a slash (/) in the proxy server's address, the settings may disappear and Internet Explorer will not find the proxy server.

If you are using the IP address for your proxy server, make sure you do not include leading zeros. For example, use 192.168.0.1 instead of 192.168.000.001.

Otherwise, you can try booting into safe mode and making your proxy settings there.

 


How do I stop the unique icons on links (favicons) from disappearing?

These icons are stored in the temporary internet files folder. To make them permanent find them in the TIF, copy them to a separate folder and rename them.

Then, all you need to do is right click the link, select properties, go to change icon and browse to the one you want.

 


How do I add more search engines to IE?

Now this is my favourite question ... and the answer is .... go to IE tools\internet options\general {languages}.  Make sure that English (US) is installed, and that it is at the top of your list.  This will expand your search options remarkably.

Windows 98 users can go to this link and set a specific search engine (scroll to the bottom of the page). There is a disclaimer as follows: WARNING: URLs that are not designed for the search bar will not work properly.

http://lg.home.microsoft.com/search/ie5/searchsetup.asp

 

Instructions on how to make Google your search engine can be found here:

http://www.google.com/options/defaults.html#default

Also, look here for varied advice about the IE search facility

Changing Search Pages Used by Internet Explorer 4 and 5
http://support.microsoft.com/support/kb/articles/q171/8/53.asp

How to Use the Search Assistant in Internet Explorer 5

http://support.microsoft.com/support/kb/articles/q198/6/85.asp 

How to Change the Default AutoSearch Search Page IE4

http://support.microsoft.com/support/kb/articles/q198/2/79.asp 

Cannot Change Search Provider After Clicking Search

http://support.microsoft.com/support/kb/articles/q176/5/85.asp 

How to Restore the Default AutoSearch Search Page IE4

http://support.microsoft.com/support/kb/articles/q179/4/02.asp 

See also this link if your search engine has been hijacked:

answers4.htm#search_engine

 


What version of IE am I running? Where can I download the latest version? Where can I get an old version?

Determining Which Version of Internet Explorer You Are Using
http://support.microsoft.com/support/kb/articles/q164/5/39.asp

 

Note: If you install IE6, then remove it and reinstall it the product ID (version number) may be missing from Help/About within IE.

Internet Explorer Product Downloads

http://www.microsoft.com/windows/ie/default.asp

Old versions of IE can be found here:

http://www.systems.wsu.edu/systems/download/iexplore.htm

http://public.planetmirror.com/pub/microsoft/ie/

http://browsers.evolt.org/

 


"Open in new window" doesn't work.

Have a look at these links:

Open In New Window" Does Not Work in Internet Explorer:
http://support.microsoft.com/support/kb/articles/q180/1/76.asp

Internet Shortcuts in Outlook Express Don't Start Browser
http://support.microsoft.com/support/kb/articles/q177/0/54.asp

Incorrect Settings in the Dcomcnfg.exe Tool [Q274696]
http://support.microsoft.com/support/kb/articles/q274/6/96.asp

The "Open in a New Window" Command May Not Work [Q272322]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q272322

"Open in New Window" May Not Work in Internet Explorer 5.01 SP1 [Q278483]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q278483

Yahoo Companion can, for some people, stop Ctrl N and 'open in new window' from working. Uninstall to test.

Go to my computer, view/folder options/file types (or control panel, folder options depending on your operating system.

Scroll down to the  URL:Hypertext Transfer Protocols, click edit twice and make sure the following is in the application used to perform action box:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome

The same applies for URL:Gopher

DDE should be set to:  "%1",,-1,0,,,,
Application should say:  IExplore
DDE application not running should be blank
Topic should be:    WWW_OpenURL

Mike Burgess MVP was kind enough to point out to me the other day that 'open in new window' is dependent on the following files, therefore you should ensure they are the correct version for your system, and correctly registered.

Run the following commands from start/run.  Run each line individually.  After each run, you should see a short message stating the command was successful.

regsvr32 Shdocvw.dll

regsvr32 Shell32.dll (only applicable to Windows ME, Windows 2000 and XP - if using an earlier operating system, run regsvr32 shdoc401.dll)

regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

It has been noted that replacing OLEAUT32.dll will work when all else has failed. Do that by following using Fix1 or Fix2 below:

Fix 1:  Microsoft Office 2000 or an Office 2000 Component Is Installed on Your Computer
If Office 2000 or or an Office 2000 component is installed on your computer, obtain and install the Office 2000 Service Release 1 (SR-1). For information about how to do so, please visit the following Microsoft Web site:
http://www.microsoft.com/office/previous/default.htm


Fix 2:  Microsoft Office 2000 or an Office 2000 Component Is Not Installed on Your Computer
If Office 2000 or or an Office 2000 component is not installed on your computer, obtain and install the Mcrepair.exe tool. To do so, please visit the following Microsoft Web site, save the Mcrepair.exe file to the desktop, and then run Mcrepair.exe:
http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe

 

Also, some other programmes that control pop up windows and advertisements can prevent this facility from working. Disable all third party internet related programmes and test.

Special note for users of a 'branded' version of IE6 or a customised version created using IEAK (http://www.microsoft.com/windows/ieak/default.asp)

1. Click Start, and then click Run.

2. In the Open box, type: regsvr32 urlmon.dll


Internet Explorer crashes with an <unknown> error when trying to install Macromedia Flash

Go to Control Panel and uninstall "Comet" ie: Comet Cursor.

 


EXPLORER caused an invalid page fault in KERNEL32.DLL

A damaged *.pwl list can cause this problem - rename <username>.pwl to <username>.old

Delete all extra copies of WSock32.DLL, except the one in windows/System folder

A damaged history folder can cause this error - boot using a floppy so you can access DOS if you use WindowsME or Windows 2000.  If using 95 or 98 shut down all programmes and boot into DOS then run the following commands from the Windows directory, typically c:\windows\>

smartdrv
deltree history

Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME remember to remove the boot floppy. 

Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.

Windows XP users will be able to delete the folders from within Windows Explorer as well, though they may need to log in as Administrator. 

NOTE:

Different operating systems use different paths to the history, temporary internet files and cookies folders.  Check your system to make sure that you are using the correct path for your machine.  For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.

Ensure you are not running CleanSweep4.

Reget from Softseek is known to cause this problem with IE5.5 - make sure you have the very latest version available.

Explorer Caused an Invalid Page Fault in Kernel32.dll
http://support.microsoft.com/support/kb/articles/Q154/0/92.asp

Error Messages Displayed After Installing Internet Explorer [Q225040]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q225040

Err Msg: Invalid Page Fault in Module Apitrap.dll [Q224813]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q224813

Error Message Typing Address in Address Box or in Open Box [Q221085]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q221085

Errmsg: Explorer caused an invalid page fault in module... [Q187965]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q187965

"Illegal Operation" or "Application Error" Opening a Web Page [Q185512]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q185512

 


MSHTML caused in invalid page fault in KERNEL32.DLL

It May be damage from the Happy99 trojan
http://support.microsoft.com/support/kb/articles/q221/4/86.asp

Rules damage can cause it, Uncheck all and test
http://support.microsoft.com/support/kb/articles/Q225/0/96.asp

"Access Violation in Mshtml.dll" Error Message When You Use the Keyboard to Select Items in Drop-Down Lists (Q288285)

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q288285

Using POPOFF, a utility for advertising windows on web pages and other similar programmes can also cause kernel32 errors.  In addition, advert.dll can cause these errors.  See my "Bugs, Glitches and Stuff-Ups" page for more information on advert.dll as well as other troublemakers like Comet Cursor.

 


IEXPLORE caused an invalid page fault in KERNEL32.DLL

 

Kernel32 errors are most often caused by video drivers that need updating. Note that the memory address for video problems is 0nxx:bffxxxxx, where n is 0, 1 or 2 and x is any hex number (0-9 or a-f).

 

Go to the web site of your video card manufacturer and get the latest drivers for your card.  Try turning down your hardware acceleration, color depth, animated cursors, and/or screen resolution.

 

Have a look at these links for assistance.

Err Msg: Invalid Page Fault in Module Apitrap.dll (yes it specifically mentions kernel32.dll as well)
http://support.microsoft.com/support/kb/articles/q224/8/13.asp

Gator software (also known as Claria) is known to cause this problem:

http://support.microsoft.com/support/kb/articles/q253/3/64.asp

 

Save On software installed with Kazaa can cause this problem - remove via add/remove programmes.

 

Errmsg: Explorer caused an invalid page fault in module... [Q187965]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q187965

 

Error Message "Iexplore Caused an Invalid Page Fault in Module Kernel32.dll" When You Close an Internet Explorer Window
http://support.microsoft.com/support/kb/articles/Q276/4/59.ASP

 

Error Message When You Quit Internet Explorer [Q182027]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q182027

 

Error Message with Netscape 4.06 TuneUp Installed [Q262900]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q262900

 

Aureate Software causes kernel32 errors:

http://support.microsoft.com/support/kb/articles/q259/6/84.asp

 

If you wish to multiboot your computer, you *MUST* use separate logical drives:

http://support.microsoft.com/support/kb/articles/q217/2/10.asp

If you run Cleansweep, go to Symantec's web site, do a search for apitrap.dll and download their version. A conflict between IE5 and Symantec's version of apitrap has been known to trigger this error message.

 

And if you're running CrashGuard, turn it off. And turn off any of those programmes such as AdsOff or PopOff. They cause kernel32 problems as well.

Netsonic is known to cause problems and needs to be uninstalled. Basically *any* internet related programmes should be disabled or uninstalled - replacing one at a time to track down the aberrant programme.

 

There has been a run of problems caused by advert.dll and Comet Cursor.  Have a look at my page "Bugs, Glitches and Stuff-Ups" for further information.

 

McAfee Antivirus is now acknowledged as causing kernel32 crashes (as at V5.1).  According to McAfee they are planning to release a patch during the final quarter of 2000.

 

Some have solved their problems by turning OFF the download scan option.

 

Damaged IE storage folders can cause this problem. Follow the instructions at this link.

 

Update your java VM.

Also update to the latest version of DirectX at www.microsoft.com/directx (run dxdiag to check what version you currently have) - Directx9 seems to be causing a lot of problems; go to version 8.

 


EXPLORER caused an invalid page fault in SHELL32.DLL

IEXPLORE caused an invalid page fault in SHELL32.DLL

 

These errors are together because they are often confused - check your message closely to make sure you're following the advice correct for your problem.

 

IEXPLORE caused an invalid page fault in shell32.dll
http://support.microsoft.com/support/kb/articles/Q188/0/95.ASP

IEXPLORE caused an invalid page fault in shell32.dll
http://support.microsoft.com/support/kb/articles/Q171/6/65.ASP

 

IEXPLORE Caused an Invalid Page Fault in SHELL32.DLL [Q249064]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q249064

 

EXPLORER Caused an Invalid Page Fault in Module Shell32.dll
http://support.microsoft.com/support/kb/articles/Q237/8/88.ASP

 

EXPLORER caused an invalid page fault in module SHELL32.DLL at <memory address>

Q259096
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q259096

If the above don't work (for either error), follow the advice below:

 

Shut down all programmes and boot into dos if you are using Windows 95 or 98. If using Windows ME use an appropriate disc to access DOS. Run the following commands from the windows directory, typically c:\windows\>:

smartdrv
deltree history
deltree tempor~1

Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME remember to remove the boot floppy.  

 

Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.

 

Windows XP users will be able to delete the folders from within Windows Explorer as well, though they may need to log in as Administrator.

 

NOTE:

Different operating systems use different paths to the history, temporary internet files and cookies folders.  Check your system to make sure that you are using the correct path for your machine.  For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.  

 

If still no joy, export your favourites and then rename your favourites folder as per the instructions below. Test and if the problem is solved import your saved favorites.

Shut down all programmes and boot into dos if you are using Windows 95 or 98. If using Windows ME use an appropriate disc to access DOS. Run the following commands from the windows directory, typically c:\windows\>

cd windows
ren favori~1 oldfav

 

Windows 2000 will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer. 

REMEMBER:

Different operating systems use different paths to the history, temporary internet files and cookies folders.  Check your system to make sure that you are using the correct path for your machine.  For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.


IEXPLORE caused an invalid page fault in SHLWAPI.DLL

These errors have become common lately, and can often be traced to a "free" programme that installs "spyware" such as Aureate's programme which installs ADVERT.DLL or Real Player 7 which installs COMET CURSOR.  

See my page "Bugs, Glitches and Stuff-Ups" for advice on these little programmes.

Otherwise, the link below may be of assistance.

Various Error Messages Displayed When Virtual Memory Is Enabled (Q239094)
http://support.microsoft.com/support/kb/articles/q239/0/94.asp

It is possible  you may have a corrupt version of Shlwapi.dll. Try replacing it by extracting a fresh copy using system file checker.

 


IEXPLORE or EXPLORER caused an invalid page fault in UNKNOWN

 

This is nearly always caused by other programmes, for example:...

 

Macromedia Flash Player 5.0 is incompatible with XP and causes "unknown" and swflash.ocx errors.

 

Yahoo! Companion version 1.0.1.2 is not compatible with XP and will cause crashes involving iexplore.exe.

 

If you have recently installed Real Player V7 a programme called "Comet Cursor" was installed at the same time. Comet cursor has been implicated in UNKNOWN and SHLWAPI page faults while browsing, or while shutting down.

Real Player may cause an error message in Windows XP (iexplore caused an invalid page fault in module unknown):
http://support.microsoft.com?scid=kb;EN-US;Q322370

 

UNKNOWN faults have been caused by Comet Cursor when trying to install Macromedia Flash. Uninstalling Comet Cursor resolved the problem.

 

My "Bugs, Glitches and Stuff Ups" page features links to the CometSystems website where you can download a removal programme: Darnit.htm

 

Many freeware programmes install spyware or 'hijackware' such as the infamous ADVERT.DLL.  Renaming this file to ADVERT.OLD can resolve many crashes involving UNKNOWN modules. Unfortunately, advert.dll is not the only problematic file installed by spyware or 'hijackware' so if you don't have that file, don't assume you are safe. Make sure you download and run AdAware, available from www.lavasoft.de.  If you already have it, update the signature files and check your system.

 

An excellent replacement for AdAware, which won't be updated until the new version of the programme is released, is Spybot. Again, it is a free programme which can be downloaded from:

 

http://spybot.eon.net.au/

 

Some specific Knowledgebase articles related to <unknown> errors are as follows:

 

Err Msg: Iexplore Caused an Invalid Page Fault in Module Unknown [Q302463]
http://support.microsoft.com/support/kb/articles/q302/4/63.asp
 

Iexplore Caused an Invalid Page Fault in Module Unknown [Q302591]
http://support.microsoft.com/support/kb/articles/q302/5/91.asp

 

Err Msg: IExplore Caused an Invalid Page Fault in Module... [Q218983]
http://support.microsoft.com/support/kb/articles/q218/9/83.asp
 

Internet Explorer Error Message If NetZip Is Installed [Q258594]
http://support.microsoft.com/support/kb/articles/q258/5/94.asp
 

When troubleshooting <unknown> errors, disable ALL other programmes, including your virus scanner, and then test by restarting them one at a time to see when the problem recurs.

 

 


IEXPLORE caused an invalid page fault in MSHTML.DLL

 

IE 5.5

The older version of GATOR (also known as Claria) can cause this problem.  The programme has been updated to resolve this issue - 253364
http://support.microsoft.com?scid=kb;EN-US;Q253364

Reget is another programme that has been seen to cause this problem.  It has also been updated to resolve this issue.

 

Yahoo Companion causes this error. Uninstall.

 

If you are using the Google Toolbar turn off the advanced features. Go to the Google dropdown menu, click on "privacy information". Turn off the option "enable advanced features".

 

An access violation occurs when you click an HTML file (mshtml.dll)

http://support.microsoft.com/?kbid=829742

 

IE6 SP1 stops unexpectedly when you view a web program on Windows XP (access violation mshtml.dll)
http://support.microsoft.com/?kbid=841368


Internet Explorer 6

Q318153 An Error Occurs in Mshtml.dll in Internet Explorer 6 on Windows Me

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318153 

 

You are or have run a Windows XP beta, or the IE6 public preview

http://support.microsoft.com?scid=kb;EN-US;Q810887

 

The Windows Swap File may be read-only:

http://support.microsoft.com?scid=kb;EN-US;Q239094

 

Access violation when you refresh a web page

http://support.microsoft.com/?kbid=817786

 

Check for spyware
 General troubleshooting advice

 

All versions of IE

Try running the following command from start, run:

regsvr32 mshtml.dll

If no joy, extract a fresh copy of the file in question using system file checker (or MSCONFIG depending on your operating system). Make sure you do not have the wrong version of mshtml.dll installed:
http://support.microsoft.com?scid=kb;EN-US;Q318153

Going on past experience with mshtml.dll errors and new releases of IE, look very suspiciously at any other programmes. Disable *everything*, including virus scanners, to see if the problem goes away.

Otherwise, you may just have a cache or cookie problem. Export your cookies using file/import and export.

Shut down all programmes and boot into dos if you are using Windows 95 or 98. If using Windows ME use an appropriate disc to access DOS. Run the following commands from the windows directory, typically c:\windows\>:

smartdrv
deltree history
deltree tempor~1
deltree cookies

Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME remember to remove the boot floppy.  

 

Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer.

 

Windows XP users will be able to delete the folders from within Windows Explorer as well, though they may need to log in as Administrator.

 

NOTE:

Different operating systems use different paths to the history, temporary internet files and cookies folders.  Check your system to make sure that you are using the correct path for your machine.  For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.

 

Finally, you may have a duplicate or damaged wsock32.dll file.  Make sure you have only one copy (in ..\windows\system.  If it is there, extract a fresh copy using system file checker (sfc.exe or via msconfig depending on your operating system)

 

Copyright 1999 - 2004, Sandra Hardmeier, No content may be reproduced without the express written permission of the author.
Reproduction, in any form, of information on this site is prohibited without express written permission.
Microsoft is in no way affiliated with, nor offers endorsement of, this site

Last updated Sunday, August 20, 2006