This is a known bug if you use HTML without
including message in reply.
Turn on the option to include the original message in your reply, and delete
the old message during composition. The yp can also be removed from the
source code of your message if you prefer.
Microsoft doesn't support putting the data files on a network drive.
Cannot Store Outlook Express Messages on
Removable Media
http://support.microsoft.com/support/kb/articles/q199/0/74.asp
It is possible to place the OE files onto a network drive, but it involves
manipulating the registry (and continuing to do so as you use OE) and there
are caveats that cannot be ignored.
1. The files are not sharable. If you try to open the same *dbx via two
different machines, your data will corrupt.
2. If you start OE, and the files are on a network drive or another system
and the files cannot be reached for any reason OE will change your
specialised registry entries to the default settings (local storage files).
You will have to start all over again.
3. Account information such as identities in use, message rules and blocked
senders list are all stored in the registry. You will have to add these to
your synchronisation regime.
Urlmon.dll controlls URLDownloadToCacheFile function. Outlook Express uses the IE cache during operation.
You may just have a cache problem. Clear your TIF at control panel, internet options, general tab. Make sure you turn on the option to delete offline content.
If you are still having problems, the cache may be corrupt.
Shut down all
programmes and boot into dos if you are using Windows 95 or 98. If using
Windows ME use an appropriate disc to access DOS. Run the following commands
from the windows directory, typically c:\windows\>
smartdrv
deltree tempor~1
Reboot using ctrl, alt, del if using Windows 95 or 98. If using WindowsME
remember to remove the boot floppy.
Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer. Windows XP users will use the same procedure.
NOTE:
Different operating systems use different paths to the history, temporary internet files and cookies folders. Check your system to make sure that you are using the correct path for your machine. For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.
Have you emptied your IE cache? That often works.
Make sure notepad.exe is in ..\windows and that it is not a third party version. Also, make sure that there is no shortcut to notepad.exe on your desktop.
Also, search your registry for the DWORD noviewsource. If that exists, delete it or set it to 0.
Have a look at these site for hints:
Changing Source Code Editor in Internet
Explorer
http://support.microsoft.com/support/kb/articles/q163/6/06.asp
Cannot View Source in Internet Explorer
http://support.microsoft.com/support/kb/articles/q154/1/68.asp
Cannot View Source Code for Web Pages
http://support.microsoft.com/support/kb/articles/q203/5/92.asp
How to View HTML Source Code for Web Pages
in Internet Explorer
http://support.microsoft.com/support/kb/articles/q176/2/22.asp
Word is not listed as an HTML editor in IE
http://support.microsoft.com/default.aspx?scid=kb;en-us;250815
You probably have a corrupt POP3UIDL.DBX file.Close OE and delete that file. It will be recreated when you re-open OE. One more download to get pop3uidl.dbx up to date (OE uses this file to keep track of what has already been downloaded), and you should be right.
Also, if you have more than one email account on the same POP3 server (same ISP, different names) then keep on server will not work because of a known OE bug.
Following is special instructions for Hotmail and Outlook Express:
When you download Hotmail, either do not access the Hotmail folder itself whilst downloading, or turn off the option to include Hotmail in a send/receive.
If you access the Hotmail folder (which initiates a download) at the same time as OE is retrieving from the same Hotmail account, you can (and often will) get two copies of the email.
Also see this link:
OLEXP: Hotmail Messages Duplicated
[Q296447]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q296447
Have a look here:
http://wizardscc.com/passthison_warning.asp
http://www.symantec.com/avcenter/venc/data/vbs.passon.html
Microsoft have also released their own KB:
PassThisOn.com Home Page Appears When You
Start Computer [Q309313]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q309313
First, if you are using the Microsoft web interface to access newsgroups, there is *no way* for you to delete read messages. If you wish to use the following instructions, you will have to access the newsgroup via Outlook Express. Other newsreaders also have a delete ability but instructions for those groups are outside the scope of this site.
To create a newsgroup in Outlook Express for the Microsoft newsgroups create a news account called msnews.microsoft.com. OE will guide you through the rest.
A common point of confusion is caused by the automatic deletion option at tools, options, maintenance where you are given the option to delete read messages. This rule only deletes the message bodies, not the headers. Secondly, the bodies of messages marked as watched will not be deleted.
If you want to delete the message headers as well, you have two options. Firstly, you can create a news rule to delete messages older than ## days and apply it manually (tools, options, messages rules - apply now button).
Secondly you can use find (ctrl, shift, f) to 'find' all the messages you want to delete as per any of the standard find criteria.
Now, highlight all the messages *in the find window*. Right click the highlighted messages, select 'move to folder' and move the messages to the deleted items folder.
Have a look at these links.
Cannot Spell Check Messages in Outlook Express 5
http://support.microsoft.com/support/kb/articles/q224/1/76.asp
Spell Checker or Custom Dictionary Errors
http://support.microsoft.com/support/kb/articles/q178/2/38.asp
Finally, this site has some excellent pointers:
First, try setting IE5 as
your default browser. Go to IE tools/internet options/programs and turn on
the check box for IE to check if it is the default browser. Shut down and
restart IE. When it asks to be default browser, say yes.
Also have a look at this link:
Internet Shortcuts in Outlook Express Don't Start Browser (Q177054)
http://support.microsoft.com/support/kb/articles/q177/0/54.asp
New window is blank or
nothing happens when you click on a link - Q281679
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281679
Incorrect Settings in the
Dcomcnfg.exe Tool [Q274696]
http://support.microsoft.com/support/kb/articles/q274/6/96.asp
Internet Explorer Home Page Opens When You Click a Link That Is Pasted into an E-mail Message (Q291859)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q291859
You cannot open an MHTML URL after you install the April 2003 cumulative
patch for OE
http://support.microsoft.com/?kbid=825803
Also see 'open in new window doesn't work' and 'opens blank (empty) windows'
Go to my computer,
view/folder options/file types (or control panel, folder options depending
on your operating system.
Scroll down to the URL:Hypertext Transfer Protocols, click edit twice and
make sure the following is in the application used to perform action box:
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
The same applies for URL:Gopher
DDE should be set to: "%1",,-1,0,,,,
Application should say: IExplore
DDE application not running should be blank
Topic should be: WWW_OpenURL
Most likely your Fonts folder has lost its System attribute.
On this occasion you do not need to boot into
DOS. A dos prompt is sufficient. Type the following:
attrib +s c:\window\fonts
exit
Make sure the path to the fonts folder is correct for your machine and reboot when you're finished..
You may also like to look at this Microsoft KB:
Missing Menu Commands in the Fonts Folder
(http://support.microsoft.com/support/kb/articles/Q133/7/25.ASP
Have a look at these links:
Save Password Check Box Is
Unavailable
http://support.microsoft.com/support/kb/articles/q137/3/61.asp
Dial-Up Networking Password Is Not Saved
http://support.microsoft.com/support/kb/articles/q148/9/25.asp
Q306895 AutoComplete Does Not Save Username and Password
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306895
Damaged Password List File
Does Not Save Passwords
http://support.microsoft.com/support/kb/articles/q135/1/97.asp
Your Password Is Not Retained in Windows 2000 or Windows XP
http://support.microsoft.com/support/kb/articles/q264/6/72.asp
AutoDial Does Not Remember Password or Connect Automatically
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q255070
Also, have a look at the following information. ALWAYS back up your registry before making any changes.
For information about working in the registry, see the following:
How to Back Up the Registry
in Windows 98 [Q256419]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q256419
Verify that password caching is enabled. To do so, use Registry Editor to view the DisablePwdCaching DWORD value in the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ Policies\Network
If password caching is disabled, the DisablePwdCaching DWORD value has a value data of 1. To enable password caching, change the value data to 0.
NOTE: If the DisablePwdCaching value does not exist, add this DWORD value with a data value of 0 to the registry key listed above.
Note that you may need to remove this value altogether, and then restart your computer to make caching work.
Also note that if you cancel out of the classic Windows log on, you won't be able to save password. Have a look here for advice on how to get rid of the log on.
You cannot log on to a wb site or complete an
Internet transaction, or you receive an HTTP 500 (Internal Server Error) Web
page
http://support.microsoft.com/?kbid=831167
Internet Explorer 6 SP1 may stop responding
when you try to connect to a secure Web site
http://support.microsoft.com/?kbid=842607
How to troubleshoot problems accessing secure
web pages with IE6 SP2 (XP)
http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
Connection security may not be detected correctly
in Internet Explorer 6 or Internet Explorer 5
http://support.microsoft.com/?kbid=840837
Make sure your computer's date and time are correct.
Secure site troubleshooter for
XP:
http://support.microsoft.com/?kbid=813444
Blank page - Tools, internet options, advanced, browsing, HTTP 1.1 settings.
Turn off "Use HTTP 1.1", turn on "Use HTTP 1.1 through proxy connections".
If you have been to the page before, you might simply have a cache, or
cookie problem. Search out and delete any cookies that may be related to the
problem pages. Shut down all programmes and boot into
dos if you are using Windows 95 or 98. If using Windows ME use an
appropriate disc to access DOS. Run the following commands from the windows
directory, typically c:\windows\>
smartdrv
deltree history
deltree tempor~1
Reboot using ctrl, alt, del. If using Windows ME, remember to remove the
boot floppy from the drive.
Windows 2000 users will have to log in as Administrator to be able to delete the folders in question directly from within Windows Explorer. Windows XP users will use the same procedure.
NOTE:
Different operating systems use different paths to the history, temporary internet files and cookies folders. Check your system to make sure that you are using the correct path for your machine. For example, you may find your folders are located at ...\documents and settings\{identity}\{dir} or similar.
Search your computer for a hidden file called HOSTS. Open HOSTS using Notepad and remove any reference to the problem site/s.
Run the following commands from start/run:
Regsvr32 softpub.dll
Regsvr32 wintrust.dll
Regsvr32 initpki.dll
Regsvr32 dssenh.dll
Regsvr32 rsaenh.dll
Regsvr32 gpkcsp.dll
Regsvr32 sccbase.dll
Regsvr32 slbcsp.dll
Regsvr32 mssip32.dll
Regsvr32 cryptdlg.dll
Go to IE help, about and make sure that you are showing the correct cypher strength. If you are showing zero cypher strength, search for and run IE501DOM.EXE which should, hopefully, reinstall the 128 bit encryption pack.
Strength Appears as 0 Bit in Internet
Explorer
http://support.microsoft.com/support/kb/articles/q261/3/28.asp
Cannot Install the Internet Explorer High
Encryption Pack
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q303823
Q232012 Error Message When You Attempt to
Install 128-Bit Upgrade
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q232012
Older versions of IE may need to upgrade to 128bit encryption:
How to upgrade IE to 128bit encryption
http://support.microsoft.com/support/kb/articles/q195/8/33.asp
Disable all other software,
including antivirus, firewalls etc to ensure they are
not interfering. Also install and run BHODemon and disable anything it
finds then test. BHODemon is a free programme available from:
http://www.definitivesolutions.com/bhodemon.htm
You may also like to give Spybot or
AdAware a run.
If still no joy, have a look at these links:
(Windows 2000):
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318815
Page cannot be displayed (SSL3.0 timeout)
http://support.microsoft.com?scid=kb;EN-US;Q305217
Damaged registry key:
http://support.microsoft.com?scid=kb;EN-US;Q259537
You receive a "Page Cannot Be Displayed" error message when you post to a site that requires authentication
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q821814
Continually prompted for authentication:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q820780
Unable to Connect to Secure Web Page Using Internet Explorer
An error
occurred in the secure channel support.
The page cannot be displayed. Cannot find server or DNS Error.
http://support.microsoft.com/support/kb/articles/q181/1/47.asp
Cannot gain access to certain security enhanced web sites
When you try to gain access to a security-enhanced Web site, you may receive the following error message:
"The Page Cannot Be Displayed" "Cannot find server or DNS error"
http://support.microsoft.com/?scid=kb;EN-US;Q246725
Note: If a local security policy is enabled, you may need to enable TLS1.0 and maybe PCT1.0. The policy below has been specifically noted as problematic (thanks to Seth Burgess for the heads up):
"System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing." (secpol.msc)
Internet Explorer Connectivity and Certificate Display Issues
When you
use Internet Explorer to connect to Web sites that use the "Connection:
Close" header during a keep-alive connection, Internet Explorer may enter an
infinite loop of trying to connect to the site. The expected behavior when
this problem occurs is for Internet Explorer to continue trying to connect
until the port times out or is reset.
Internet Explorer also may not show a client certificate when you try to
connect to a secure Web site after you are prompted for authentication by
the secure site. The expected behavior when this problem occurs is that the
client certificate that is used to connect to the secure Web site is not
available in the list of available certificates that you can select from for
authentication validation by the secure Web site. In some cases, you might
receive a "Page cannot be displayed" error message when you try to connect
to the secure Web site.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q811383
Internet Explorer Error Message When Viewing a Secure Web Site
When you
attempt to gain access to a Secure Socket Layer (SSL) protected Web site
using Microsoft Proxy Server 2.0, Internet Explorer may generate an access
violation in Wininet.dll. In Windows NT, you may receive a Dr. Watson error
message.
http://support.microsoft.com/support/kb/articles/q232/0/98.asp
Unable to Log on to Web Site or Gain Access to Some Web Site Services
You may not
be able to log on to a particular Web site or gain access to certain
services at a particular Web site. The Web site may display a message that
indicates that you must use a supported browser or that your browser does
not support frames, cookies, java, or some other technology that is
supported by the version of Internet Explorer that you are running.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q301455
"The Page Cannot Be Displayed" Error Message When You Try to View Web Page on a Secure Web Site
The page cannot be displayed
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q303807
Error Message When You Try to Connect to Secure Site: Client Certificate Has Expired or Is Not Yet Valid
HTTP 403.17
Forbidden:
Client certificate has expired or is not yet valid
-or-
HTTP 403 Forbidden You are not authorized to view this page
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q301803
Unable to Log On to a Secure Site Using a Personal Certificate
Internet
Explorer cannot open the internet site
https://.......
An error occurred in the secure channel support.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q257669
Cannot Connect to a Secured Web Site That Requires a Certificate
HTTP Error
403 403.7 Forbidden: Client certificate required
This error occurs when the resource you are attempting to access requires
your browser to have a client Secure Sockets Layer (SSL) certificate that
the server recognizes. This is used for authenticating you as a valid user
of the resource.
Please contact the Web server's administrator to obtain a valid client
certificate.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q199215
Err Msg: Client Certificate Has Expired or Is Not Yet Valid
HTTP 403.17
Forbidden:
Client certificate has expired or is not yet valid
-or-
HTTP 403 Forbidden You are not authorized to view this page
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q301803
Sometimes you can get an error message when trying to register schannell.dll, rsabase.dll or Rsaenh.dll. The error will be along the lines of "LoadLibrary("<file name>.dll") failed. If that happens to you, follow the instructions at this link:
Load Library Failed While Registering DLL File
Regsvr32
LoadLibrary("file name.dll") failed.
GetlastError returns 0x000001f
-or-
Regsvr32
LoadLibrary("file name.dll") failed.
GetlastError returns 0x00000002
-or-
Regsvr32
LoadLibrary("file name.dll") failed.
GetlastError returns 0x00000485
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q309288
Do you have an unused network card installed on your computer? If so, disable it via device manager.
Hot off the presses - HTML pages only partly appear, HTML pages do not appear or network stops responding
http://support.microsoft.com/?kbid=823386
Also, the following settings can sometimes help (my grateful thanks go to
Steve Winograd for his advice and guidance about the following - you can
find Steve's FAQ site here - an excellent source of Networking information
faq):
Add an IP address to your network card (ie 10.1.1.1) or (192.1.1.1) and the subnet mask 255.255.255.0
Those on a network may prefer to use 192.168.0.1 and subnet 255.255.255.1
To do that go to "Control Panel" then "Network" then "TCP/IP->you Network card" then "properties" then "Specify an IP address"
If you are running Win2K, then the following steps are used to assign the static IP to the Local Area Connection:
1. Open Network Connection, open Local Area
Connection
2. In the Local Area Connection, click Properties, then double-click
Internet Protocol (TCP/IP)
3. Click "Use the following IP Address" checkbox
4. Enter the IP Address 192.1.1.1 and subnet mask 255.255.255.0
5. Click OK
The precise settings can be affected by your particular system's setup. Please check out Steve's site or post a query to one of the Microsoft networking newsgroups if the above does not help.
This trick should work.
Remove any 'Auto-hide' option for the taskbar and then maximise the problem
window. While the window is
maximised, increase the height of the taskbar from one row to two. Allow the
maximised window to reset itself to fit into the new area allowed by the
taller taskbar. Now return the taskbar to its normal single row. This is to
try to make Windows re-calculate the window size and boundaries.
If no joy, run regedit and remove these registry key values which are most
likely corrupted:
HKCU\Software\Microsoft\Internet Explorer\Main\window_placement
HKCU\Software\Microsoft\Internet Explorer\Desktop\OldWorkAreas\OldWorkAreaRects
Then reboot.
Note - there is a known bug that causes off-centre windows - check out the following KB article:
http://support.microsoft.com?scid=kb;EN-US;Q321268
Shut down Internet Explorer. Search for a file called ratings.pol. Rename it ratings.old
See this link for further information:
Err Msg: Please Check Your Content Advisor
Settings for... [Q242037]
http://support.microsoft.com/support/kb/articles/q242/0/37.asp
This is the only workaround I can think of to
get what you want.
Go to IE tools, internet options, general. Press "use blank" to set IE's
home page to "about:blank: (a blank page). Click apply, ok. Now use the
"home" button to go to your new home page.
If you have active desktop, use your right mouse button to drag the icon for
about:blank from your address bar to the Quicklaunch taskbar. Release and
select "create shortcut". If you do not have active desktop, use your right
mouse button to drag the icon from your addressbar to your desktop. Again,
release and select "create shortcut".
Now when you want a new blank window, click on the shortcut you've created.
Outlook Express does not understand Outlook's RTF (rich text format). Ask the sender to use plain text and you should be able to access the attachments.
Microsoft has released an update (thankfully) that fixes this problem.
http://www.microsoft.com/windows/ie/download/preview/ie6/ie6update.asp
This is what you had to do before the fix was available (saved for posterity's sake) ;-)
Replace the version of mlang.dll installed by IE6 with the version provided with your last copy of Internet Explorer.
Search ...\windows update setup files for
files *containing text* mlang.dll - leave the file name area blank. This
will show you what cabinet file contains the file in question - point System
File Checker to that folder. The restore location is ...\windows\system.
Mlang.dll could be in any of these *.cab files
iemil_2.cab
iew2k_1.cab
ient_3.cab
ie_3.cab
Note: The IE6 public preview has been refreshed and is now V.2479. It is recommended that you download and install this refresh (after uninstalling the old beta). It contains several bug fixes and the cookie options are much more complete.
A third party programme is resetting your dial up connection. Do a complete inventory of anything that is internet related or which may require a connection and disable all.
Also go to www.lavasoft.de and download AdAware. Get the latest signature as well then run it over your system - see if there is any spyware that may be wanting to dial home.
An excellent replacement for AdAware, which
won't be updated until the new version of the programme is released, is
Spybot. Again, it is a free programme which can be downloaded from:
http://spybot.eon.net.au/
Even if AdAware or Spybot do not find anything, which
is more than possible, have a look at this
troubleshooting
link for guidance on how to check your system for spyware/hijackware.
Also, some ISP supplied connectoids (IBM being one) insist on specific
settings. In such cases there is nothing you can do.
tsadbot.exe caused exactly this problem. It
is a programme that is used to generate advertising on your computer, and is
installed by shareware programmes.
Your dialup settings may also change if you have Norton Anti-Virus with the
Auto-Protect turned on. If this applies to you, turn off the Auto-protect
and set it to scan program files only.
PKWare PKZip for Windows version 2.60.01 (shareware version) is installed, and the Tsadbot.exe program is running.
Rename tsadbot.exe It is used to generate advertising on your computer.
Knowledge base articles have been released addressing a 'bug' that causes blank windows in IE.
http://support.microsoft.com/?kbid=870863 (turn off HTTP 1.1 or turn off
encoding autoselect)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q816405 (turn on
HTTP 1.1)
Hotmail: Tools, internet options, advanced, browsing, HTTP 1.1 settings. Turn
off "Use HTTP 1.1", turn on "Use HTTP 1.1 through proxy connections" (success
seems to be dependent upon ISP)
Hot off the presses - HTML pages only partly appear, HTML pages do not appear or
network stops responding
http://support.microsoft.com/?kbid=823386
Hot off the presses - Internet Explorer Displays a Blank Page and May Appear to Stop Responding on Windows 2000
http://support.microsoft.com/?kbid=832624
Try disabling *all* other programmes, including virus scanners, to see if there is an improvement. If not, proceed as follows:
You may have a broken
entry in file associations.
Go to my computer, view/folder options/file types (or control panel, folder
options depending on your operating system).
Scroll down to the URL:Hypertext Transfer Protocols, click edit twice and
make sure the following is in the application used to perform action box:
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
The same applies for URL:Gopher
DDE should be set to: "%1",,-1,0,,,,
Application should say: IExplore
DDE application not running should be blank
Topic should be: WWW_OpenURL
'open in new window' is dependent on the following files, therefore you should ensure they are the correct version for your system, and correctly registered.
This new command, for later versions of IE, may work:
iexplore /rereg
If the above command fails, continue with the instructions below.
Run the following commands from start/run. Run each line individually. After each run, you should see a short message stating the command was successful. The first command is the one most likely to work.
regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll (only applicable to Windows ME, Windows 2000 and XP - if using an earlier operating system, run regsvr32 shdoc401.dll)
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
It has been noted that replacing OLEAUT32.dll will work when all else has failed. Do that using System File Checker, or if you have Office 2000 installed....
Microsoft Office 2000 or an Office 2000 Component Is Installed on Your
Computer
If Office 2000 or or an Office 2000 component is installed on your computer,
obtain and install the Office 2000 Service Release 1 (SR-1). For information
about how to do so, please visit the following Microsoft Web site:
http://www.microsoft.com/office/previous/default.htm
Microsoft Office 2000 or an Office 2000 Component Is Not Installed on
Your Computer
If Office 2000 or or an Office 2000 component is not installed on your
computer, obtain and install the Mcrepair.exe tool. To do so, please visit the
following Microsoft Web site, save the Mcrepair.exe file to the desktop, and
then run Mcrepair.exe:
http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe
Update your MS scripting engine:
http://microsoft.com/downloads/details.aspx?familyid=0A8A18F6-249C-4A72-BFCF-FC6AF26DC390&displaylang=en (98, ME, NT)
Windows Script 5.6 for Windows 2000 and XP
Note: If the IE repair tool is available to you (control panel, add/remove programs, highlight IE, select add/remove) - running a repair will often fix the above associations automatically.
Further note:
I thought installing Mozilla 0.9.2 (which, may I say, is damned SLOW to start up) was quite a polite event, especially considering the fact that I didn't allow it to take over any defaults as part of the install.
But still, I discovered that hyperlinks in emails weren't working properly anymore - IE was opening, but just to a blank window. No attempt to access the URL was made.
Somehow or other, WWW_OpenURL disappeared out of 'topic' in the default open action for the URL:Hypertext Transfer protocols and Gopher - nothing else was out of whack - go figure :-/
Some knowledge base articles addressing the blank window problem are:
Browser Window Is Blank
After You Install First Aid 98 [Q182038]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q182038
Current Web Page Is Blank
After Opening an Outlook:// URL [Q257136]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q257136
New window is blank or
nothing happens when you click on a link - Q281679
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q281679
Finally, BHODemon is an
excellent troubleshooting programme, available at
http://www.definitivesolutions.com/bhodemon.htm. It does not need
installing - simply unzip and run the EXE programme. It is very easy to
use.
After uninstalling Internet Explorer 6 Public Preview, it is not possible to remove the browser that was installed prior to Internet Explorer 6 Public Preview.
http://support.microsoft.com/support/kb/articles/Q293/9/07.ASP
Use the uninstall option at Control Panel, add/remove programs.
If this option is not available to you, try this:
Open C:\Program files\Internet Explorer.
Right click the folder Uninstall information. Click Properties
Uncheck the hidden mode and press OK. Go to C:\Program files\Internet
Explorer\Setup. Run setup.exe
How to Reinstall or Repair Internet Explorer
and Outlook Express in Windows XP Q318378
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318378
How to remove IE6 or OE6 *by reinstalling Windows* (ME, Win98SE, Win98)
http://support.microsoft.com?scid=kb;EN-US;Q312451
Windows 2000
If you reinstall a W2K Service Pack you will not be able to uninstall IE6. W2K users can try running w2kexcp.exe /u
Note that the Hotmail banner ad is removed in OE6.
There is no safe way to remove the Hotmail banner ad, apart from reverting to an older version of OE that doesn't include the banner.
There is, however, a workaround. Note that
the banner is part of the Hotmail folder, not the message itself.
So, you can double click to open your first message and then use the "next"
button to open the next message without having to go back to the folder and
therefore not see the banner.
Hotmail is a free for user service, and the banner ad in the Hotmail folder
pays for the service ie: its is advertiser supported.
Internet Explorer 'About' box is empty
(Also unable to select text on a web page; right click; "Error 96 Unspecified Error" when trying to open 'About' box.
regsvr32 mshtmled.dll
regsvr32 jscript.dll
regsvr32 /i mshtml.dll
Run the following commands:
regsvr32 mshtmled.dll
regsvr32 jscript.dll
regsvr32 /i mshtml.dll
Too many fonts installed can cause this problem (in the many hundreds). Delete those weird and wonderful ones (but don't delete tahome or marlett).
McAfee VirusScan has been noted to cause this problem. Their instructions are as follows:
Open Regedit and navigate to:
HKEY_LOCAL_MACHINE
SOFTWARE
NETWORK ASSOCIATES
TVD
SHARED COMPONENTS
ON ACCESS SCANNER
McSHIELD
CONFIGURATION
Double-click on the ScannerThreadTimeout and change the value to eight f 's
(ffffffff)
Close and restart VShield.
Try disabling third party programmes (antivirus and crashguards - especially NORTON) to see if the problem goes away.
A special note for Prodigy users
Check out this Microsoft link addressing problems unique to Prodigy:
http://support.microsoft.com/support/kb/articles/Q248/0/05.ASP
My grateful thanks to Norm who got in touch with me to let me know about the Prodigy issue and the recommended fix.
Mipmapi.dll error (Windows Explorer has encountered a problem and needs to close....)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q821403
The following applies to all users, including Prodigy users.
Make sure that Outlook Express is your default email client. Go to IE tools, internet options, programs and make sure OE is listed as the default.
If no joy, shut down all programmes and go to
my computer/view/folder options/file types. Scroll down to URL:MailTo
protocol. Highlight and click on edit, then edit again. Make sure the
programme used to perform the operation is listed as follows:
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /mailurl:%1
Check to make sure that the path to msimn.exe is correct for your machine,
and make sure you include all quote marks and spaces.
If you prefer to use another email client, you will find guidance here:
How to Change Default Mail Client for
Internet Explorer [Q154359]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q154359
Further information about the correct IE/OE settings can be found here:
Internet Shortcuts in Outlook Express Don't
Start Browser
http://support.microsoft.com/support/kb/articles/q177/0/54.asp
If still no joy, you may need to follow the instructions at the following
link. If you use Outlook, pay particular attention to the warnings:
Fixmapi.exe Tool Included with Internet Explorer 5
http://support.microsoft.com/support/kb/articles/q228/4/57.asp
Go to IE tools, internet options, advanced, and disable script debugging.
Microsoft have issued KB articles regarding GoHip and Outlook Express
http://support.microsoft.com/support/kb/articles/q255/7/20.asp
How to Remove the GoHip.com Browser Enhancement
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q305660
Gohip also have their own removal page.
http://www.gohip.com/remove_browser_enhancement.html
Just in case it disappears, I have stored the removal programme for download here
Gohip.com has placed a file in your Windows
directory that sets your autosignature, changes your search page, and sets
your home page. This executable is called winstartup.exe.
To stop this from happening, remove the file from my C:\windows directory
and also uncheck it from the Startup tab in MSCONFIG. (In MSCONFIG it may
show up as c:\windows\winsta~1.exe)
This is why you should read the fine print before downloading anything
There are various reasons for
a slowing down of OE. Here are some ideas to start.
1. A corruption of one or more of the following files:
psbase.dll, pstorec.dll, pstorerc.dll and pstores.exe.
You need you extract fresh copies from your IE5 installation files using
System File Checker.
2. Corruption or removal of imagehlp.dll, especially if you use McAfee. Do a
search of your system for imagehlp.dll and if it has been removed go to the
McAfee web site tech support and follow the instructions to download a fresh
copy. If you don't use McAfee, extract and replace the file anyways.
3. A missing or damaged imagehlp.dll has also been implicated in a slow
forms problem.
Also, go into tool\options\maintenance and do a good clean out of old
messages and/or headers and then do a compact. A little hint here, do one
server at a time. A better job is done then.
Set your virus scanner to check programme files only, and turn off
background compaction.
Microsoft has released a knowledgebase article about this problem:
Delayed Response When Editing Internet Explorer Forms and Outlook Express May Take a Long Time to Start
http://support.microsoft.com/support/kb/articles/Q251/7/87.ASP
Finally, please have a look at this link:
http://www.tomsterdam.com/insideoe5/problems/performance.htm
10060 = Connection timed out
0x800CCC0E = Cannot connect to server.
Increasing the Server Timeout in Tools, Accounts, Mail, Properties, Advanced
may help.
Search your computer for a hidden file called HOSTS and rename to HOSTS.OLD.
Web accelerators will often use a HOSTS file to create the illusion of faster web browsing by recording IP addresses. Mail and news can be affected as well.
Programmes that use a HOSTS file to speed things up have one basic flaw - they work by recording IP addresses. If the address changes for any reason or (as I suspect is the case with the mail server above) there is one box in a large farm of servers that is having problems, you can no longer connect until the reference is removed from the HOSTS file. Well, it was a good idea at the time... <G>
To make things worse, some programmes write to lmhosts or hosts.sam which are meant to be sample files (one recent example is a Norton product).
Watch out for branding by hostile web sites. If that is your problem, PLEASE update your version of Internet Explorer:
http://support.microsoft.com/support/kb/articles/Q275/6/09.ASP
These links will be of help
with branding of IE5
Title bar
http://support.microsoft.com/support/kb/articles/q176/4/97.asp
Logo
http://support.microsoft.com/support/kb/articles/q176/7/13.asp
Open Regedit, navigate to
this key:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar]
Delete the "BrandBitmap" and "SmBrandBitmap" value, then restart your
computer
(note the name may change depending on provider).
To get rid of a toolbar background, the key involved is:
HKEY_CURRENT_USER\software\microsoft\Internet
Explorer\Toolbar
Delete "BackBitmapIE5"
If you want to restore the default Windows Title, follow these steps:
Open Regedit, delete the following value in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\WindowTitle
And then navigate to this branch:
[HKEY_CURRENT_USER\Software\Microsoft\Outlook Express]
Double-click the "WindowTitle" value and change it to Outlook Express
Running the following command can help remove branding created using IEAK (Internet Explorer Administration Kit) but use with caution.
rundll32.exe iedkcs32.dll,Clear
Forward the message, delete the attachment, then copy to a folder, or drag the message to your Desktop, open it in Notepad, delete the attachment, then drag it back into OE.
You should use "Western European (ISO)" for
Encoding. Places to check this in OE5:
- Tools, Options, Send, International
- Tools, Options, Read, Font
- Tools, Options, Read, International
- When composing a message, look in Format, Encoding
Enabling the "Revocation Checking" will cause the certificate check to delay sending and can sometimes freeze or crash your system when opening a digitally signed email. Turn off the revocation checking at tools, options, security, advanced.
Err Msg: No Messages Can Be Found in this
Folder or Another...
http://support.microsoft.com/support/kb/articles/q217/2/64.asp
MSIMN Is Still Running After You Quit Outlook
Express
http://support.microsoft.com/support/kb/articles/q226/3/13.asp
Check out the excellent article by Tom Koch, MVP extraordinaire
http://www.tomsterdam.com/Olexp/forceid.htm
Shut down all programmes.
Turn on the option to view hidden files.
Search for a file called "shelliconcache"
Delete it.
Reboot using Start, Shutdown. Do not use any shortcuts you may have.
Shelliconcache will be recreated during reboot, and will be written to
when you shut down. So reboot twice.
If you have no joy, use Regedit to add a
"Max Cached Icons" (without quotation marks) string value with a value data
of 2048 (without quotation marks) to the following registry key and then
restart the computer. Note, I prefer to do this if deleting the
shelliconcache does not work:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer
The fix depends on the precise error, but generally updating IE's scripting engine at http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp (98, ME, NT) will do the trick.
Use the following link if you are running Windows 2000 or XP.
Windows Script 5.6 for Windows 2000 and XP
Also, check out these KB articles:
Internet Explorer incorrectly displays web pages
http://support.microsoft.com/?kbid=825057
How to Uninstall Internet Explorer 5.5
http://support.microsoft.com/support/kb/articles/q257/2/34.asp
Blank First Page When Previewing or Printing
http://support.microsoft.com/support/kb/articles/q257/0/97.ASP
Hot off the presses... Blank Page Prints when you use "Print Target"
http://support.microsoft.com/?kbid=823386
On the I.E. toolbar, go to view, encoding. Turn off autoselect.
Additional Blank Page When You Print in
Internet Explorer 5.5 [Q270841]
http://support.microsoft.com/support/kb/articles/q270/8/41.asp
Copyright © 1999 - 2004,
Sandra Hardmeier, No content may be reproduced without the express written permission of the author.
Reproduction, in any form, of information on this site is prohibited without
express written permission.
Microsoft is in no way affiliated with, nor offers endorsement of, this site
Last updated Sunday, August 20, 2006