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Last updated 20/08/2006
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When you try to start Microsoft Internet Explorer, it may stop abruptly (crash), and you may receive the following error message:
Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you click the Click here link at the bottom of the message box, error signature information that is similar to the following error signature information may appear:
App name App version Module name Module version Offset
Iexplore.exe 6.0.2800.1106 Mo030414s.dll 22.214.171.124 000294cc
Note The signature may list one of the following files instead of the
This problem occurs because one of the following browser helper objects (BHO) is installed on your computer:
Morpheus Shopping Club
WURLD Shopping Community
Additionally, you logged on to the computer with a limited user account. The
BHO tries to modify certain system files and Windows Registry entries that
require administrative credentials to access. As a result, when the BHO cannot
access these files and registry entries, Internet Explorer stops abruptly.
To resolve this problem, remove the BHO from your computer. For more information about how to remove the software from your computer, visit the following Microsoft Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
The information in this article applies to:
Microsoft Internet Explorer 6.0, when used with:
the operating system: Microsoft Windows XPLast Reviewed: 12/15/2003 (1.0)
Keywords: kbprb KB831432 kbAudEndUser kbAudITPRO
© 2004 Microsoft Corporation. All rights reserved.